This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. window.lazySizesConfig = window.lazySizesConfig || {}; The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Am simply trying to find out how and where to get warranty repairs on my LM2100SP mower. Visit our Contact Us page for additional ways to get help. STIHL Warranty Policy | STIHL Australia The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. She hung up on me. Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. For the best experience on our site, be sure to turn on Javascript in your browser. call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. Bought almost $1400 worth of Ego tools less than one year ago. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. 3178. for product details and side-by-side comparisons. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. EGO kits and accessories offer a wide range of attachments including whipper snippers, blowers, brush cutters, and more to help you get the job done. ego doesn't honor warranties : r/egopowerplus - Reddit In my most recent encounter I have requested a call back several times. This warranty applies only to the original purchaser at retail and may not be transferred. So any non-AU supplied items have different prefix letters in the serial#! I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. They are clearly not truly interested in providing good customer service, only selling tools. I have no clue if this slowless is on Home Depot's end, but it seems like it. What would you like to do? js.src = src; I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. When I answered a woman said Ego Customer Service and nothing else. What?? For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Impossible to get thru to customer service. This warranty applies only to the original purchaser at retail and may not be transferred. For the best experience on our site, be sure to turn on Javascript in your browser. Battery life for a 1/4 acre lot is awful. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. 0 JavaScript seems to be disabled in your browser. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Sign up to hear about new Commercial Series tools and innovations. Barry Humphries, Australian comedian best known for alter-ego - CNN ","consent_manager.targeting_category":"Targeting","consent_manager.advertising_category":"Advertising","consent_manager.advertising_purpose":"Used to create profiles or personalize content to enhance your shopping experience. document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); Be the first to know about new products, innovations, and offers. Just got back for a 1 hr walk and was on hold the entire time. 2 years with registration completed within 90 days from date of purchase. I guess that means I have to take time from work. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Visit eReplacementParts.com to find parts for your EGO tools. Companies can ask for reviews via automatic invitations. Ego should be sending out re-designed replacement units to customers with failed units. the warranty registration was also completed. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. ","consent_manager.analytics_category":"Analytics","consent_manager.analytics_purpose":"Provide statistical information on site usage, e.g., web analytics so we can improve this website over time. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". EGO Power+ ME0800 8-Inch Edger Attachment & Power Head - Amazon.com.au Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. It took some talking to get the rep to agree to replace my defective head. We see that youre on the North America site but appear to be outside the U.S. and Canada. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. We stand behind our products, so please call with any concerns or questions. Click OK to update your details. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). I called back for the third time and am awaiting a call back. EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. && window.URL The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. Try this for an hour. Cannot find a repair place nor can Ego find one. js.onerror = function () { An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. EGO Reviews | Read Customer Service Reviews of egopowerplus.com Zero customer care. The message is very annoying. After 30 minutes of inane questions I was told that I need to take it to a repair shop. or abuse. They do not stand behind their products. I wont buy another Ego product. What would you like to do? So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. Home Depot rep told me I should have taken the item to since they do repairs on site. One had power, one did not. endstream endobj 15 0 obj <> endobj 16 0 obj <> endobj 17 0 obj <>stream Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. It essentially just wouldn't start, as if it wasn't receiving any power from the battery . Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. For the best experience on our site, be sure to turn on Javascript in your browser. I hardly ever write reviews but feel compelled this time. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. classes: false There was no reply so I said Hello. Support is horrific. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. 2 weeks of on hold, nobody answers. This warranty may also be further limited or voided as specifically detailed in the product Manual. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. The second battery worked for a while, but is not now and I am going through the process described above. linksPerCol: 10, If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you EGO lasts longer without needing changes. Then I did leave a message that they did not return. Offer valid from 1st May - 30thJune 2023. They will not listen to what you say. Be the first to know about new products, innovations, and offers. Be the first to know about new products and innovations. Sign up to hear about new Commercial Series tools and innovations. Where the product is repaired, Chervon may use refurbished parts. Recently, my lawn mower decided to stop working. They took my lawn mower and it had to be shipped out of state to a repair facility. However it appears to take over 2 weeks just to ship the item. The benefits to you given by this warranty are in Recently, my lawn mower decided to stop working. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? Spent a fortune on various Ego tools and the chainsaw stopped working. 42 0 obj <>stream ","consent_manager.allow":"Allow","consent_manager.accept":"Accept","consent_manager.deny":"Deny","consent_manager.dismiss":"Dismiss","consent_manager.reject_all":"Reject all","consent_manager.category":"Category","consent_manager.purpose":"Purpose","consent_manager.functional_category":"Functional","consent_manager.functional_purpose":"Enables enhanced functionality, such as videos and live chat. are excluded. How about hiring some help ! The second time the call back was the next day. 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