A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or willing to, tell me if they sent the bill to the tenant, if the tenant responded, what's the next step, just silence, no one responds to my queries. Did not have a trash can outside was told by city the owners of property are cheap and had not paid for trash services. Hi Shay, we appreciate your honest review. We will reach out to you directly and do our best to resolve this with you. We will reach out to you directly and do our best to resolve this with you. If you are being relocated by your company and need a guarantor, you should check with Human Resources to see if the company is willing to provide one. Great Jones decided that it is much easier to charge owner than tenants as they already left. Hi Emily, we appreciate your honest review. scheme but as my property manager it is their duty to verify completion of work. View contacts for Great Jones to access new leads and connect with decision-makers. All I get is the run around about fixing it. I hate this establishment I would never recommend anyone to live in any houses owned or managed by Great Jones they should be call called horrible Jones. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Application was submitted for an home 8/4/22 Emails and phone calls with no response Home sent to different management company app was not Now Im being told app is exp and I need to pay again for something that was poorly handled on they end I was advised for a month that someone will contact me and it never happens I was even told my app was incomplete and when asked what was missing no response My app had shown approved I live In ******* ** and need to relocate and this has been the worst experience. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Even if local property manager Alex Varcheski promised me some money for repair and missing washer and dryer, I never got it. Some co-op boards may only meet once a month or even once every 2 months. before and after pictures) otherwise will be forced to escalate for resolution. and after sending registered mail and many phone calls I have never received any accounting of my deposit. I was able to retract information from our accounting team. In closing great jones has one of the poorest communication and only responds by email. She was charged for a service that never took place. Our leadership team has spent over a decade building digital platforms and operational machines that have powered billions of dollars' worth of transactions for businesses like 1stdibs, Skillshare, Uber, and Warby Parker. Is that why the complaint was forwarded to you perhaps? We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I don't know if Great Jones is in this fraudulentscheme but as my property manager it is their duty to verify completion of work. I love the fact that Great Jones Property Mgmt responds quickly to complaints for repairs once it has been submitted through the portal ! Great jones is trying to charge me **** dollars to fix things that need to be done regardless but was not part of my lease contract to be fixed while living there. Disgusting. General Manager (Retail Mall) Job in Palm Desert, CA at Jones Lang The $1301 was the rent, not the reserve. Ive lived here 2 yrs and haved enjoyed my home! Michael Weiss was very helpful and efficient helping to get us this rental. I haven't received from Greatjones no information they are unprofessional & scammers. I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating. Useful. We have only be sent an initial check of $687. Great Jones as become a perpetual disappointment in "managing" my property. Note that complaint text that is displayed might not represent all complaints filed with BBB. SHAME ON THIS COMPANY THAT IS ONLY LOOKING OUT FOR THEMSELVES. Thats where Great Jones, the leader in full-service, Indianapolis residential property management companies, comes in. BBB Business Profiles generally cover a three-year reporting period. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. With this parts of the home floor buckled with the most in the bathroom and kitchen. 2023 Trustpilot, Inc. All rights reserved. Great Jones is a residential property management company. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. What to do and what not to do. After 3 months, we have been trying and have sent multiple emails. Commercial Real Estate Portfolio Management | JLL BONUS: Have peace of mind in knowing this property is professionally managed by Great Jones Property Management. With a fully staffed 24/7 tenant support hotline, all of your requests will be addressed immediately and all maintenance repairs are performed by licensed and insured vendors. As a matter of policy, BBB does not endorse any product, service or business. HE PREFORMED NO WORK AT ALL. When I considered switching management of my townhouse to Great Jones, I checked reviews and at that time I saw a lot of negative reviews from tenants but not from landlords so I decided to give this company a try. And They did not that in order. I am not sure how old that carpet is as it was peeling up all through my residence. They cancelled my Dominion Account by closing an account that was previously on the address I am at. Meaning houses that are thrown together to look good just to find all underlying problems after move in. GJ interested tenants not paying on time so theys could charge late fee which they kept and which exceeded monthly management fee, then delay payment to owner by 2 months. They are money-hungry and the property managers themselves are impossible to get ahold of. FRUAD !!!!!!!!!!! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Great Jones has been made VERY aware of this and has yet to make any action to find a better option for pest control therefore forcing us to live in an unsanitary environment. We were never truly satisfied with their services but continued for sake of convenience. Co-Founder, Senior Co-Founder, Senior Co-Founder, Growth, Senior Co-Founder, Strategy, Senior VP, Senior VP, Growth, Senior VP, Strategy. But GREAT JONES need to find a better system for ORGANIZATION AND COMMUNICATION. How do I request maintenance and repair services? - Great Jones, A I have also shared with you the the ITD full statement, the team disbursed$62,334.47. Hi Leticia, we appreciate your honest review. Hi Kimberlin Valentin, we appreciate your honest review. Outstanding loans, assets liquidation, credit and rent history are also taken into consideration. We also ensure all reviews are published without moderation. Hello ***** and thank you for your message. Our goal is to have this repaired completed as soon as possible. The listing was on Facebook marketplace, and they people running it had no active account. I have had 3 pipes break, which they did fix. My level of concern over these continuing delays is significantly increasing with each passing day. The entirety of my stay at my rental was marked by negligence. Fraudulent company!!!! Allie, we are disappointed to see your low star rating. A minimum of three (3) years administrative/technical experience and knowledge of property physical systems. Our focus? Hi Kathy Robinson, we appreciate your honest review. Im very happy they have so many negative reviews. (15% of the annual rent) Rent, security and the broker's fee are generally due in the form of certified checks at lease signing. Unfortunately, based on the information provided, we are having difficulty locating you in our system. He didn't know the AC wasn't working. As a landlord I am so disappointed that I select Great Jones as my property management company. Good company for someone that needs to learn things about rentals and how they are handled. Great Jones has told us a few weeks ago that a second check for the remaining amount had been issued but we have not received it or been giving confirmation of it being sent. Please see the statements we have sent you YTD. The house was absolutely gorgeous and asked for a link for the application. The application & $50 for fee was submitted on Feb17th 2022. A few months later the A/C went out. HQ Phone (239) 232-8416 Company Great Jones Alex Vercheski Current Workplace Alex Vercheski has been working as a Manager, Property at Great Jones for 4 years. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We use dedicated people and clever technology to safeguard our platform. I put in new tiles to cover and hide this in the bathroom. Leshia, we are disappointed to see your low star rating. So wait now no real communication from the company since the 25th. Terrible company. Great Jones acted quickly and the service provider they chose was awesome and good at what they do. In the meantime, my unit sits vacant for prolonged periods. Get qualified today to unlock your growth potential. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Business Profile for Great Jones Property Management I have kids and we are unable to use the bathrooms and the tub due to the switch is coming up thru the tub! Date of experience: April 25, 2022. Roofstock, a proptech startup aimed at making it easier to purchase an income-producing property, announced Wednesday its acquisition of Great Jones, a property management platform that Roofstock intends to utilize for its "end-to-end single-family rental platform." GREAT JONES - 11 Reviews - 1026 Jay St, Charlotte, NC - Yelp The General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of JLL. 176 total complaints in the last 3 years. We rented our property from January 2020-July 2022. ********************;12:06 PMWe are very sorry to hear about the issues you are experiencing. So property investors can thrive. After notifying the maintenance service they were able to contact the vendor and get it rescheduled.The repair was done timely and corrected with no follow-up. GREAT JONES - 414 Fayetteville St, Raleigh, North Carolina - Property Management - Phone Number - Yelp Restaurants Great Jones 4 reviews Claimed Property Management Edit Closed See hours See all 4 photos Write a review Add photo Location & Hours 414 Fayetteville St Raleigh, NC 27601 Serving Raleigh Area Get directions Edit business info toilet sealing, quality of **********). I learned that most if not all of the Great Jones staff is not located in ******** so assume they sub-contract out all the work without verifying quality nor true completion of work. I will send attachment again. Great Jones is building the modern operating platform for the residential rental asset class. I couldn't let my family suffer. Find 88 employees from Great Jones Great Jones Employee Directory Great Jones corporate office is located in 2001 Broadway Ste 400, Oakland, California, 94612, United States and has 88 employees. Condominiums are very easy and almost never reject renters. Business Profile Great Jones Property Management Property Management Contact Information 2977 Highway K Ste 309 O Fallon, MO 63368 Visit Website (314) 582-3228 Customer Complaints 21. It goes against our guidelines to offer incentives for reviews. Our simple fees are all-inclusive.No markups, no hidden costs, no locked-in contracts or cancellation fees. They took over Mgmt of a home I had been renting for years. BBB Business Profiles generally cover a three-year reporting period. Hi Jared, we appreciate your honest review. The best thing that can happen to landlords in the area is if this company goes out of business after receiving enough bad reviews. Stealing money from their client base.Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property. We ask that you continue to work with the pest control company. Despite me telling them not to keep reserves on file.Now they are using those funds post management time frame to charge me for landscaping and utilities. Thats right they charging me fees when theyre no longer managing the property. The worst. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. At Great Jones, our mission is to deliver software & services to the several trillion (!) Vina, thank you for sharing your positive experience! A tenant left a few months ago and left thousands of dollars worth of damage and no one at Great Jones can, or . Unfair business practices. No reason and will not communicate. Corporation that owns the property and acts as if they arent involved with actually making the poor choices residents have to suffer with. For too long, property management has been something to endure, not enjoy. The utilities had also not been turned on after the tenants moved out, leaving the ** and refrigerator without power for a week and a half. We are very sorry to hear about this experience. After I applied I was asked for a copy of my lease. BBB Business Profiles may not be reproduced for sales or promotional purposes. Great customer service, fast response times for an out of state company, easy application submission, and overall great experience! Great jones is awesome . So on Nov 11 I was able to contact tenant support. In addition, they overcharged me more than $3,000 for repairs that I have not approved, and they have been ignoring me requests for refund for weeks. No missed payments or issues ever. Lower costs, higher returns for you. Complaint: 18248312I am rejecting this response because: - First, Great Jones fails to address my concerns regarding the $8,000 they initially charged me to get my property "rent ready" which they allegedly used to fix a long list of issues which either were not actually all fixed and/or poorly fixed (e.g. My experience with GJ was quite literally the worst interaction I have ever had with a company. Great Jones Property Management Reviews | Read Customer Service Reviews Unsurprisingly, many investors turn to local property managers, but that can often feel like youre managing your manager. The status quo local options tend to take a reactive approach, without any strategy to maximize your returns. Our records indicate that you have been provided with the required documents on 10/4/22. Find out how we combat fake reviews. After terminating them as my property managers due to a lack of effort and constant displays of incompetence. Despite me telling them not to keep reserves on file. ******* will be contacting you with any updates to schedule. If you people at great jones think I am going to pay for air conditioning unit that needed to be fixed you have another thing coming to you as I will fight these charges you havent listed what was wrong and the person who wanted to inspect did not want me there at all which seems to be fraud to me. Active, Closed, Last funding round type (e.g. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Tips to Raise your Home Value at any Price Point, Moving a Family: The Complete Guide for Parents. Check out our locations in detail to see if you rentals fall into our servicing areas. GREAT JONES - 13241 Bartram Park Blvd, Jacksonville, FL - Yelp I had an anticipated move in date of the 19th of November. Great Jones never did walk through to record the existing condition of the condo when the contract was signed, so there was no way to prove what damage was done by tenants. Great Jones will follow up and get the job completed through the owner or other business liaisons to solve the problem s as well as keeping you up to date with appointment times. Great Jones is part of the Real Estate industry, and located in California, United States. I also paid my rent on time every month. Contact Information 3049 Cleveland Ave STE 235 Fort Myers, FL 33901-7046 Get Directions Visit Website (866) 504-2251 Primary hours 8:30 AM - 5:30 PM 1.06/5 Average of 64 Customer Reviews Customer. We have requested our move out team to process the security deposit as soon as possible. Hi TOM 5, we appreciate your honest review. Every time I email the last person I talked to, its a new person answering me and saying So-and-so is no longer with us, but Im new and I can help you! Believe all of the horrible reviews! Great Jones Property Managment | Complaints | Better Business Bureau Reply from Great Jones Property Management. Read 1 more review about Great Jones Property Management. Our founders have previously built leading digital products for millions of modern consumers. Complaints for Great Jones Florida, LLC - Better Business Bureau Great Jones: Employee Directory | ZoomInfo.com Hahahaha. Hi Kaeleii Riser, we appreciate your honest review. I recently visited my property in person and saw the poor workmanship with my own eyes and provided a few sample pictures with this complaint. They gave me a few numbers and called upon arriving. Great Jones is building the modern operating platform for the residential rental asset class. Hi Brandi, we appreciate your honest review. Roofstock buys Great Jones platform to help investors profit on their We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Application fees ($50 - $350) Criminal and Credit Check Fee ($50 - $150) Brokerage fee, if applicable. My wife posted a scathing review earlier and it was removed. This company clearly did not care about our well-being as tenants, and did not ever offer any solutions for these dangerous living conditions. At the time you were vacating the property, the property was transitioning to another property management company. Unfortunately, based on the information provided, we are having difficulty locating you in our system. Tawny Robyn at their customer service center are BOMB.COM None of this was their fault but they did what they could to help me and I could tell. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Have a wonderful day. Went to go view a home in my area. I emailed numerous times my concerns and my concerns of the morality and legality of taking applicants fees knowing the property is not available for rent with no similar options in the area, and being non responsive to even help to find a property. I should not have gone this far with them because in the beginning of the process they increase the price of the monthly rent in the middle of us completing our application. I never told Great Jones that it was repaired by the owner, and to this day (months later) they never called to schedule to repair it or check to see if we got it working. For too long, property management has been something to endure, not enjoy. dollars in rental homes owned by small-scale investors. Incredibly stressful. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. - The long vacancy period was not due to my refusal to reduce rent. And of course this company charged my mother! Attached are sample pictures showing the terrible workmanship including items that were never fixed yet they stated were. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. International Association of Better Business Bureaus. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. They used security deposit to pay for last month rent, so any damage caused by tenants were not covered. BBB Business Profiles are subject to change at any time. In 2018, the company raised $8 million in Series A financing from Crossl Read More Contact Who is Great Jones Headquarters Please let us know if we can be of any additional assistance. We were told it will be released in 3 months after all the pending bills are settled (see attached email communication). We are here for you, to give you good management. Hi there, we appreciate your honest review. Thank you for reaching out regarding your remaining deposit refund. We are awaiting our documents to sign our lease to our new home. I'm sure no licensed inspector has been in this unit. I do want to let you know that a concession for your time without a/c was approved and will be processed against your move out statement. Our sophisticated tools deliver powerful insights and put your propertys events at your fingertips. WhatsApp acquired by Facebook). Co-ops are stricter and may require a personal interview. Procedures and requirements may vary from one building to another, so you may want to use a broker in order to guide you through this process. Again I am requesting before & after picture for each service request. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. For the past year our rental has been dealing with a rat infestation that is not being properly taken care of by Great Jones. I placed an application on or about OCT 23. Quality property management for the state of Wisconsin. Rent and bills were still due though. He understands and does everything he can to make sure he can help everyone . As a result, none of the activities that should have been performed were initiated (notifying me that the tenants were moving, performing updated rental analysis, scheduling of the move out inspection, etc.). Financial Guidelines Most landlords require that you make 40 times the amount of monthly rent. The bathroom fixtures were old and outdated and I did not damage them. Nobody cared to get condo association permission to do the job so it cost more than $3000 to pay through Great Jones to these AC companies and then more than $2000 to redo everything again according to condo association requirements. Reliable premium management and maintenance. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. What Are We About? YOU! - Planned Property Management, Inc. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. Experience with shopping mall property management a plus. 5 reviews of Great Jones "Changing my rating to 1 star, none if I could. Name of the organization that made the acquisition, Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. The process seems painless to get in, but reporting property issues on move in and repair issues along the way is a painful process. This feature is in beta and may change with future updates. Great Jones Florida, LLC | Complaints | Better Business Bureau Profile I learned that most if not all of the Great Jones staff is not located in ******** so assume they sub-contract out all the work without verifying quality nor true completion of work. They initially charged me close to $8,000 to get my property "************" and allegedly fixed a long list of issues which I recently learned many were not actually fixed. Thank you Great Jones!