BT Hub, BT Voyager and Connected Devices GPL code. You will see the question, what does your home look like?. If you don't have this or want to know more see What is a BT ID and how can I get one? A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. You need to activate it by following the instructions in the email we sent you. Everything you need to know about BT WiFi disc. Step 3. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, Getting started on the BT Community Forum. If you find your wi-fi blind spot isn't quite covered, try moving your Wi-Fi Disc further away from your BT Business Smart Hub 2. This is clearley explained in the set-up instructions. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. The range of the discs can vary significantly depending on the operating environment and the location. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). You need to find a stand to hold the disc on because placing the device directly on the ground can damage the internet connection. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube After that, you must take out the Ethernet cable from both the disc and the hub. BT Disc flashing red: 6 Sure-fired steps revealed by Experts The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. The extension can never, however, be as quick as your router, so that is all it means. So I don't consider it to be a major issue. This will guide you through the set-up and suggest the best location for your disc. on You'll need to set up a BT ID to access the My BT app. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Position all parts, including power adapters, away from heat and sun (for example, away from radiators, window sills or other electrical equipment that can get hot), Keep area ventilated (for example, dont put in cupboards or behind sofas) and dont block any vents with objects or thick carpets, Keep cables out of young children's reach, Only use power adapters provided by BT for this specific device. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). I have several devices connected to this switch and they all work just fine. Usually this is about halfway between the two devices. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. You will see the light on the device change into orange but return to solid blue within one minute. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. Using an extender will still provide you with a faster-than-average Internet connection at home. Find the best location for your disc using the My BT app's disc location checker. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. 22h29. But here is the best part. Do BT Wi-Fi Discs work with other routers? Only by factory resetting all three in that order did everything work together. Set the Complete WiFi Disc Setting from mode 2 to mode 1. How to connect a BT Complete Wifi disc? Besides, you also update the useful information about this device from our post. Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. BT WiFi works via a Wi-Fi Disk combination and Smart Hub 2. You'll need to update your wireless devices with the new details. BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. First check the Ethernet connection from your hub (router). Does BT Wifi disc require a physical ethernet connection to work? The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. The extension will typically alert you if you are too near or too distant from the router. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. On the home screen, select. Not got the app? To ensure a consistent connection, you should avoid obstructions such as interference devices, trees, or walls. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. The best way to connect the hub and disc is to follow the instructions in the My BT app. Setup Complete Wi-Fi (Black disc) without cable? - BT Broadband on 31-01-2019 Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. Step 4. Tried resetting the disc several times. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. Switch the modem to prevent it from interrupting while receiving messages or calls after activation. 17h39. Tap Save to confirm the modification or change the settings. How do I set up Complete Wi-Fi? | BT Help Finally, if the first two attempts can not solve the issue, call the number on the BT website. Factory reset the disk attached to the hub (router). How do I set up port forwarding on my BT Hub? Now, if you face this problem, you can follow the detailed steps in our tutorial. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. The LED is permanently red and the new disc doesn't appear in the app. 0 Ratings. Alternating Red/Blue flashing (Whole Home Wi-Fi 6 & Premium only), Disc connected but unable to communicate with the primary disc. Go to your nearest store or order a new shop online for new cables. 10-07-2020 Does a Wi-Fi Extender slow down Internet speed? Please note that even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. There has to be a reason for this happening. Go to Advanced Settings and choose Wireless. So the problem must have been some corruption within the Smart Hub 2. You must connect them with an Ethernet cable through another disc. The disc uses your existing broadband connection and emits wireless signal devices such as smartphones, tablets, or laptops. Wait for the final results from the app. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. In the My BT app, go to Hub settings and select Update Wireless Network. How to Know if there is a problem with the BT Disc Setup? The best spot is a clear space off the floor close to a power socket. What is Complete Wi-Fi and how do I get started? Then you can get connected and online straight away without your broadband being activated. Remove the disc and insert it where you want. The above is an ultimate guide that helps you fix the red light blinking on the BT disc quickly and easily. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. Hi, you can follow these steps:- Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc- The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes- You can now unplug the cable. The quickest and easiest way is by using the BT Business app. - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Watch this short video to set up or follow the instructions below. I've sent you a Private Message with details on how you can get in contact with the mod team. Another way you can use for BT Wifi discs setup is to use a mobile app. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. Learn about the 4G Mini Hub for BT Halo customers, Using the 4G Mini Hub for BT Halo customers. On the home screen, select More, Your wi-fi network and then Set up new disc. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address. Lets tell your customer service team about the situation you are encountering. Re: Does BT Wifi disc require a physical ethernet connection to work? It will support you in monitoring the companys online services while accessing the process. Maintain the rooms temperature from 0 to 40 degrees Celsius. Do not use it if it is damaged to prevent danger. Below is the simple instruction to complete this process: Step 1. You can also use the Ethernet ports on these discs for devices such as TVs and printers. Hi@gibbylinkswelcome to the community and thanks for posting. Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. Plug your Wi-Fi Disc into a power socket and turn it on. You can do this from the Settings menu or manually turn each disc off then on. These settings can be varied if you first set up the device. The hub's administrator password allows you to log in to the device system. Ask for support from BT team if you have issues. Do not use it if it is damaged to prevent danger. The light flash red and within a few seconds turn solid blue This is phenomenal. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. However, it's a good idea to check with your current provider first to see if there's a fix for poor connectivity before enabling the whole house Wi-Fi. No action required - it takes approximately 60 seconds to fully turn on. Step 5. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Notably, if you see other color appearing on your WiFi disc, refer to the following to see its meaning: Meaning of the light on BT complete WiFi Disc. Select the Begin Location Test option by tapping it. I have gone through the set up procedure multiple times with the same end results. 17-08-2019 The light will change to flashing red, but will go back to solid blue after a few seconds. What's the Admin password and why do I need it? Step 2. You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. Setting up your Complete Wi-Fi disc is straightforward. Step 3. 20h02. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? If you're a new customer, we'll have created your BT ID when you joined. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. Wait a few seconds for the completed connection. If you don't have this or want to know more see What is a BT ID and how can I get one? Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. Wait until the disc has cooled down before turning back on. If you're a new customer, we'll have created your BT ID when you joined. After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. Keep the disc and device away from the water sources. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. Your first disc will use the Ethernet port to connect to your hub (router). When I plug the disk in to the router and follow the steps on the app the disk goes from a flashing blue to a static red and not connecting however, on the Vodafone broadband app it shows as a device connected to the network? The red light often indicates a potential problem when it appears on your device. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. 01-04-2019 You can still set up your Wi-Fi Disc without it. Proceed to the location in your house BT app is guiding you. The light on your disc will turn red wait until it turns solid blue again before continuing. The Wi-Fi disc light blinks blue and switches into solid blue after a few minutes. All discs for 2.4GHz and 5GHz use the same Network name (SSID), so most devices will see it as a single network. Pair the complete WiFi disc to the hub again. >. Yet, you can not do this if you use Premium Home WiFi. You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help You wonder what you should look out for when making a BT complete WiFi disc setup. 19-08-2019 Restart is one of the simple and popular methods to help you solve technological problems. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. 13-04-2019 What does the red light mean on the BT Complete WiFi Disc? Step 3. It means your device cannot connect to your hub, You can connect with an ethernet cable or move it closer to the hub, Wow. It will work through a Wi-Fi Disk combination and BT's Smart Hub 2 to produce a complete 'mesh' network throughout your house. on Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. Follow the simple steps below for troubleshooting this problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on You may want to adjust the position after set-up if your speeds are slow. If the problem continues please contact the helpdesk. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. Avoid obstructing it with the carpets or blocks. Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. You can do this from the Settings menu or manually turn each disc off then on. 20h48, No, It's a Wi-Fi disc, it connects to the other disc(s) or Smart Hub 2 wirelessly.Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc(s), on Also, placing it in a ventilated room more often is best. Step 3. Go to your hub's settings in the My BT app and choose Update wireless network. Open the Hub Manager by typing 192.168.1.254 in the browser. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). F. ollow the complete guide to double-check the disc's location: Step 1. There's one in your Hub box. This will guide you through the set-up and suggest the best location for your disc. Find the best location for you Complete Wi-Fi Disc | BT Business Wait for the color to switch to solid blue and turn off the device. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. When your disc light turns blue, unplug the power cable. on Mode 1 setting offers you the best performance with the optimal speed and range. 19-08-2019 Step 5. Premium Whole Home Wi-Fi & Whole Home Wi-Fi 6. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Ihad the same problem as Jim. For further troubleshooting and support see What does the orange LED on the disc mean? You can now unplug the cable. Then, you connect the Ethernet cable's other end to the BT hub. You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house. You need the My BT app to find out where to place your discs for the best signal. This will guide you through the set-up and suggest the best location for your disc. Our My BT app is clever stuff and has been updated to be your Complete Wi-Fi companion. This will take you through the setup and suggest the best place for your discs. I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. Try moving the disc closer to the one connected directly to your hub (router). gibbylinks. On the home screen, select More, Your wi-fi network and then Set up new disc. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. BT disc flashing red is common when using the BT WiFi network, but what are its causes? Power off disks that are not directly connected to a hub (router). However, this information is not applied for Xfinity modem blinking green. The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. If you don't already know, try walking around with your phone or a laptop to check the strength of your wi-fi signal. If you encounter any issues, access the BT official website's support team. The following simple steps will help you switch the mode 2 set to mode 1: Step 1. Where should I install the Wi-Fi extender? I have the same issue, 3 disc pack and 2 disc pack plus One disc (total 6). If you know why this problem happened, are you sure to find the proper process with detailed steps to solve it completely? But if you cant move it, dont worry, your disc will work OK. on I have had the SH2 and Disc for over 9 months and it has never lost connection. Add the new network name or password. Alternatively, follow the steps below to connect using an ethernet cable. Mini Whole Home Wi-Fi add-on disc user guide, Premium Whole Home Wi-Fi add-on disc user guide, Whole Home Wi-Fi 6 add-on disc user guide. Working out the best location for your Complete Wi-Fi Disc is straightforward. 1. Hopefully, our BT wifi disc setup article gives you helpful information and comprehensive instruction. Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ).
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