If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Refunds Find out how much you could be saving by switching to public transport using our savings estimator. Ask the station agent for a postage-paid Business Reply Envelope. Adelaide to roll out open loop tap-and-pay ticketing across - NFCW New and replacement Seniors Cards are issued through the Seniors Card Unit. You can recharge your Seniors Card with a credit card or you can set up auto-recharge. However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help. Adelaide has a useful tram service that operates through the city centre and inner suburbs. A confirmation code will be sent for validation. Adelaide is served by three major taxi companies: Independent taxis, Suburban taxis and 13cabs (Yellow Cabs). You can file an online claim for these issues: If your problem isnt on this list, print a claim form to mail to us with your MetroCard. Order an interstate Seniors Card member 14-day free travel ticket. Use the service finder to locate a metroCARD agent near you. Tq l Adelaide is serviced by Adelaide Airport (ADL) near the city centre. SENIOR_123456 Email Address / Seniors Card Login Password Forgot password? Attribution 3.0 Australia Licence. Heres how to get around Adelaide with ease. Email. On trains, trams and O-Bahn buses, you can get on at any door. You cant buy these cards from retailers. Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. }, At a Mobile Sales Bus or Van See the schedule for our buses and vans. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. Lost Card - Metro Transit How Can You Replace Your MTA Senior Card? - Reference.com "registration": { 130 Livingston Street Printed timetables are available from Adelaide Railway Station, the Adelaide Metro Info Centre, and some shopping centres. You can also check your metroCARD balance: If you've just topped up your metroCARD balance at the InfoCentre or using a vending machine, your new funds will be available immediately. How long do I need for my trip to Australia? When is the best time to visit Australia? Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia.The system is managed by Adelaide Metro and is usable on their bus, train and tram services.. It was introduced in 1987 and was intended to be used for only a few years before being replaced. You will only need to add credit ($) to your Seniors Card if you want to access the discounted parking at the Tea Tree Plaza Park n Ride. With free trams and buses within the city centre, getting around Adelaide is quick and easy. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. You are currently in preview mode. Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. Thanks for your feedbackWe use what you tell us to help improve the website. For example, if you have a Seniors Card, you can use public transport for free on Monday to Friday between 9am and 3pm, and all day Saturday and Sunday. 3 The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. If you need to change a recharge amount, simply setup a new recharge and itll overwrite your old one. New passwords need to be between 8 and 16 characters long. authorise us to give other people limited access to your account, such as your child, partner or parent. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. If youre transferring from an existing metroCARD to a new one (e.g. . To access your metroCARD account on the Adelaide Metro website, you need to have a login and password. Note: your card/pass must be registered to be eligible for replacement. How to file a MetroCard claim You can complete this form, but know that many claims can be filed online. The metrocard is only a pain because it's difficult to reload / limited places. Metrocard-only validators have been installed alongside the dual-purpose validators on the 3000 class railcars and the Alstom Citadis trams and at secondary doors on the larger O-Bahn buses. Visit the MetroCard Customer Service Center or any MetroCard bus or van to report your MetroCard lost or stolen. The GO in GO Ticket stands for General Order, which is what we call our plans for work and alternative service. The journey from the airport to the city takes around 15 minutes. You will need: Find out how much you could be saving by switching to public transport using oursavings estimator. Document #: 9213000 Version: 5Page 1 of 4. the MetroCard, MetroCard Vending Machine Receipt or Select Bus Service (SBS) Receipt is received by the MetroCard Customer Claims center: . When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. "resetPassword": { To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. either a Grant of Probate or a Letter of Administration, the deceased person's registered metroCARD number. Adelaides rail network is a great way to visit attractions outside of the city centre. To correctly return to normal functionality please ensure you click Leave Preview Leave Preview If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. How you choose to pay for your Adelaide Metro journey. We're sorry Unlimited Ride MetroCard Customers - MTA Find more information about getting help with MetroCard problems. Seniors Card in other states and territories - Australian Government. You can order a replacement card by: Logging into your online account if you have previously registered. Lost, stolen or damaged metroCARDs - Adelaide Metro We do our best to get service moving again or to give you options to take another train or bus. discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). Please tell us what you were trying to do and why this page was unhelpful. Find out more about discounted travel with a Visitor pass. Find out more. Visit adelaidemetro.com.au or call 1300 311 108. Our subscription service is temporarily down for system upgrades. Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. Find out more aboutdifferent metroCARDs and fares or use our fare finder for a recommendation of the fare you need. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. As a courtesy, passengers should offer their seat to elderly, pregnant, or any passenger who looks like they could use a seat. The vending machines can also recharge Metrocards. "login": { Lost Card Report a Lost/Stolen Card If your Go-To Card or pass is lost, stolen or damaged, notify Metro Transit immediately to deactivate your card. Seniors Card | Seniors Card Copyright2020. Improve this listing. Yellow validator machines are located inside the doors of all vehicles. Adelaide, South Australia South Australian Tourism Commission. "profileUpdate": { If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). We no longer support this browser, so parts of the site might not work as you expect them to. The metroCARD itself and any balance left on it will still work. Enjoy the trip you took on the H30 and the rest you cunt. If you have an online metroCARD account, it gets updated every night and will show your new balance and transaction history the next day. There is no time limit on when you can receive your Seniors Card refund. J1 and J2 buses run from the airport to the city approximately every 30 minutes. If you'd like a response, please contact us. [Content_Types].xml ( ]O0" MM vIk/@6X!6H?5I9f8v1:gEB0AVn vb$`E*} G#V 9B9!8a`bi~-IpsV\u9bf}*"L"B0Z "homePagePath": "/content/australia/en.html", The Adelaide Metro JetBus travels between Adelaide airport and the City. Public buses are an easy way to get from Adelaide Airport to the city. Adelaide Metro on Twitter: "After you recharge your metroCARD online or Please don't include any of your personal information in this box. If a severe delay happens and this isnt possible, you can ask a station agent for a Courtesy Pass. More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. Passengers could trade their existing Multitrip Metrotickets in for Metrocard trips. Passengers paying using a debit or credit card interact with the PIN pad located towards the centre to process payment. It was originally scheduled to become fully operative in early 2013. "screenSet": "Aus-V3-RegistrationLogin", For more information, please visit www.adelaidemetro.com.au/seniors or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). If you need to talk to us about your password or account, please call the InfoLine on 1300311108 or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. By clicking any link on this page you are giving your consent for us to set cookies. Rates are indicative based on the minimum and maximum available prices of products and services. Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app. We use both Courtesy Passes and GO Tickets to honor our pledge to keep you moving. [4] It was announced that, as part of the Tea Tree Plaza Interchange park & ride upgrade, Metrocard users would be able to use their Metrocard to pay for parking. You can also ask at a station booth for a postage-paid envelope. We recommend registering your metroCARD with us and setting up an online account to make managing and recharging your metroCARD easier, and to protect your balance if your metroCARD is lost or stolen. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. Once you have logged in for the first time, you should change your password. The majority of buses, trams and trains have accessible options check the, Use 98 City Connector buses to travel between Adelaides downtown hotels and attractions such as the. 2 Follow the onscreen steps to confirm your purchase and add your travel card. visit us at the InfoCentre Adelaide Railway Centre. "event": "taCustEvent", Use the Adelaide Metros My next service tool to find your nearest stop and real-time service information. Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. As a result of the new system, multi-trip tickets are no longer sold as Crouzet tickets. Version 2.3.0.0 A confirmation code will be sent for validation. To use the network, its recommended that you purchase a MetroCard. If you need your password reset, please emailseniorscard@sa.gov.au and staff will email the details to you. You can now recharge your MetroCard online! Please note that any changes will be completed when the metroCARD is next validated. A replacement card will cost you $5. SA.GOV.AU - Adelaide Metro buses, trains and trams Other ways to apply Start now Transport concessions for asylum seekers Who can apply You can apply if you: When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. How to get to Australia's most iconic cities. Call 511 and follow the prompts get to the Balance Protection Program. Located on every train and tram is a vending machine used for the purchase of single trip and day trip tickets. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. -&. Please note your metroCARD account updates overnight, which means any recharges you buy or trips you do in one day won't display in your account until the next day. Call 511 and follow the prompts get to the Balance Protection Program. These details will be saved and used for all future Auto recharge triggers. Here's how to get help, Check on the status of a MetroCard claim previously submitted, MetroCard not returned from bus farebox/AutoGate, Select Bus Service MetroCard Fare Collector, print a claim form to mail to us with your MetroCard, If you have an OMNY Account, log in and find the charge you think is incorrect. SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. You can watchonline video tutorials about how to validate when boarding public transport. We can't respond to what you write here but you can contact us instead if you'd like a response. change the name on your metroCARD account. Your Seniors Card is part of Adelaide's metroCARD public transport electronic ticketing system which is operational on all buses, trains and trams. . Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. buy or recharge a metroCARD at many locations across Adelaide, metroCARD terms and conditions (PDF, 349 KB), metroCARD conditions of use (PDF, 349 KB), at the InfoCentre in the Adelaide Railway Station, using a vending machine on-board trains and trams, in person at the InfoCentre at the Adelaide Railway Station, register and manage up to 8 metroCARDs (e.g. You can order replacement Metrocards online. Lost, stolen or damaged metroCARDs How much is a metroCARD in Adelaide? Most major ridesharing platforms operate in Adelaide, including Uber, Ola and DiDi, as well as local operator GoCatch. If you need help with something in person, you can book a time to come to our Customer Service Center. Your email has been successfully verified, please click the button below to continue to log in. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Explore University of South Australia. Please bring the metroCARD(s) with you. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. International seniors are not eligible for any concessions. If you wait, you'll lose money for those days you weren't using the card because you will only be refunded from the time you placed your claim through the end of the month (or week, depending). enjoy your metrocard. Each time you submit the form, well enter your name into a drawing to win free rides. Current SA Seniors Card members If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. $8.86 per day remaining on your 7-Day Express Bus Plus card. After a year, you need to send your card to Customer Claims: MetroCard Customer Claims If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. Email. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. some basic information about the deceased, such as their name and phone number. If you dont have an OMNY account, heres where you can. Passengers can purchase single trip or day trip tickets or Metrocards, which can store credit for use on multiple journeys. Passengers can buy a 14 or 28-day pass and put it on their metrocard.[6]. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. We can only track, cancel or replace registered metroCARDS. If you recharge in person or using a vending machine, your funds will be available immediately. Either: call our InfoLine on 1300 311 108 visit us at the InfoCentre Adelaide Railway Centre. Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 9am to 5:30pm Monday - Friday, and 9am . To update your credit/debit card information, you will need to go through the Auto recharge setup process again on the same metroCARD, using the new credit/debit card information. Membership | Seniors Card If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. The original ticketing system was based on the Crouzet system and was provided by Affiliated Computer Services. Cradle Mountain-Lake St Clair National Park, Experiences that will make you feel like an Aussie. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in - among others - Montreal, Canada . Instructional videos on Adelaide's new smartcard ticketing system, metrocard.Damian explains how to validate your metrocard or metroticket using the 2 types .
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