MSI Global - The Leading Brand in High-end Gaming - MSI USA You may not need to buy or download a new one and install it if you have Windows Security, as it also does the job pretty well. These days, computers are programmed to shut down after heating up to a certain temperature. E.g. Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version youll be prompted to upgrade when you click Update All). Answered! Run your fingers over the sides and bottom of your laptop to check if it's overheated. If you can't cope with the hassle of updating drivers one by one, check online for services that let you search for the outdated driver on your PC and update them automatically. If its just warm, you can move on to the next solution to find out why your laptop happens to shut down. If you were to combine writing and gaming, you would get me, Shreetesh. For example, if you install updates in Windows, they wont complete before a full shutdown. The CMOS battery is an essential part of the laptop responsible for saving the BIOS settings. I have the same problem with the same laptop. Type the following command to view the event logs and press. Why is my laptop doing this? well correct me if I am wrong but that is a sure sign of a dead battery buy a new one. If youre giving a presentation in an office, but your [read more], We all take our WiFi for granted, dont we? LAPTOP RANDOMLY SHUTS OFF DURING GAMING : r/MSILaptops - Reddit Some of the fixes listed below are easy to do, while some might need you to contact a professional for help. Thats it. Please add the peripherals one at a time to reconnect each device until you determine which device or cable is causing the issue. If that is the case for you, you can try the following steps to ensure your Windows has the latest updates installed. The fast startup feature in your laptop may result in the abrupt shutdown, and you should check and turn off the fast startup feature. After you run the BIOS setup, let your laptop idle for a while to see if it turns off automatically. You shouldnt have to try them all; just work you way down until everythings working again. But sometimes you can fire up your [read more]. Step 4: Choose Full scan and click Scan now. So you should, If your laptop always gets overheated, you should consider invest a, Note: If this method fixes your issue, you should, You can update your drivers automatically with either the, 5) On the same pane, make sure to uncheck. Still no luck? On Windows 11 (or 10), the "Event Log" system tracks everything that happens, including when and why the computer restarts or shuts down correctly or incorrectly due to a problem. Temps were fine, and it just shut off again. MSI Laptop Can't Shutdown or Restart : r/MSILaptops - Reddit On the search box type Winver and hit the enter key. Now in my understanding when HDD powers down - the files (read system) is still accessible, where as in SSD scenario - power down SSD crashes the whole system. To find out the reason Windows 11 (or 10) shutdown with PowerShell, use these steps: After you complete the steps, the events will indicate the date, time, and why Windows 11 was shut down or rebooted. To check why the computer shutdown with Command Prompt, use these steps: Once you complete the steps, you will understand why the computer was shut down or restarted unexpectedly. Chris Martin is a professional tech writer. Computer turned off with a CPU temp around 65 C and GPU around 73 C. Neither seem that hot. An MSI laptop might shut off by itself for a few reasons. If it fixes the issue, you should have found and fixed your problem. I have a Z87 MPower with a 4690k @ 4.2ghz (stock voltage, stable for 5 years now), 4*4GB DDR3 1600mhz, RX 570 8gb, 650W EVGA G1. I don't "think" its an overheating problem, but I could be wrong. Theres a possibility that your laptop is infected with a virus or malware thats responsible for the random shutdowns youre struggling with. Theres so much to marvel at when it comes to laptops. After downloading, run and install the .msi then Restart. This can happen with both new and older laptops that have worked fine for years. NY 10036. Therefore, we hope that one of the reasons weve given here applies to you and that the solutions weve given you work for you. Visit our corporate site (opens in new tab). My problem is that when I shut down the device and turn it on, (fully charged or not it doesn't matter) battery drains about 2-3% on average (in about 15h) sometimes a bit more, or less. With a year of content writing experience, I try my best to write tech and gaming-related content in a way that anyone can follow through. Select [Manual] tab and find the language preferred to download with the arrow pointing down icon, Right-click on the downloaded file and select [Extract All] to unzip the compressed folder, Double click the downloaded pdf file to view. So a "shutdown" is actually putting it in hibernation mode. That would also reduce the power consumption and the stress on the mosfets . BIOS means Basic Input Output System, and is run off a small chip or battery on the motherboard that stores info about the computers hardware. Overheating is often the result of dirt blocking the fan or clogging the vents or grilles - which are part of your laptop's ventilation system. Click on System. If the date and time are not correct, it means your BIOS is resetting to the default settings and displaying factory set time and date. Step 2: Change the view mode of the Control Panel to large icons. You might also be experiencing problems related to windows updates. I'll check it with a multimeter, just have to go get one. So whenever this issue happens in your computer or laptop, you should first check and fix the overheating problem. In addition, if youre confident with your computer skills, you can disassemble your laptop and clean your fan. (The Best Laptop CPU), How To Fix A Laptop That Wont Connect To WiFi (7 Simple & Easy Solutions). All rights reserved. This blue screen of death often forces us to restart our laptops, indicating that the drivers are outdated, faulty or incompatible with the device. I've had an MSI gaming laptop for about 8 months now, has worked great. Youre not alone. Since the Windows update also downloads drivers for all the essential hardware components such as the monitor, storage, etc., you can only update select components. Many people have resolved the issue that laptop randomly shuts down with the solutions below. If you're a Windows user, you've probably had your PC randomly shut down. But there are a number of reasons why your laptop randomly shuts down, leaving you feeling powerless and frustrated. I got 19.5V. For a better experience, please enable JavaScript in your browser before proceeding. You can find out what type of battery your laptophas here. It over heats in a very short period of gaming and while rendering in lumion and turns off automatically widout any warning. This random shutdown might be caused by software or hardware issues, or both on some occasions. The battery itself is dying. The first search result should be Windows Security. Apart from these ways, there are others you can use to fix this issue such as updating BIOS and checking up on the hard drive. You don`t have a power issue . my msi laptop randomly shuts down when i play league of legends (but when i plug it and turn on performance mode and play its good but still there is noise) and doesnt want to start till i plug it it does that when i open the game with the laptop not pluged charging model is gf 63 9sc can someone please explain whats happening + it also started making noises but not constantly like errr quiet and errr again the sound its like coming from center it hasnt been a year sice i got it like 6 months, I was playing league of legends the other day on battery and the laptop, randomly shutdown and didn't start up till I pluged it into charger this is the second time to happen. Other potential problems include overheating. Sounds more like a CPU overheating problem. I just ran Prime95 for a bit, no problems. If the problem still persist, we would recommend you perform a POST test. It then requires a hard power down by holding the power button down for 5 seconds until it. You may have to resort to third-party software. As an Amazon affiliate, I earn from qualifying purchases. Since the heat has nowhere to go, your device boils over. The laptop is stock, no mods have been done. What I would recommend you do is clean your computer, make sure the room in which you're working is well ventilated, use a stable power source, and elevate your laptop if some parts of the fan are on the under side. Outdated drivers could be the culprit when your PC randomly shuts down. Expand each of the hardware sections such as, The CMOS battery (similar to the picture below) is, Lack of or too much thermal compound (only if you recently removed the processor fan), Peripheral short circuit (such as USB port or power port). I did 100 heel touches a day for a week heres my results, HPs new laptop is IMAX Certified and yes, that does sound pointless, Acer Swift X16 challenges MacBook Pro with 3K OLED display and RTX 4050 GPU, I just played Cyberpunk 2077 on my iPad Pro and the results match a powerful gaming PC. Clear the BIOS data by moving JBAT1 from its original 1-2 position to 2-3 position after discharge the computer. My computer has been running fine and then suddenly started turning off on its own. There are different reasons why your laptop is acting in such a way. Although the battery report shows a fully charged battery is about 60% of design capacity, I believe the battery itself is much lower, around 40%, but the . The most common problems are related to system BIOS, which involves updating some system software. I have to hold the power button on the top right of my keyboard to shut it down. 4) Put your battery back in and plug the charger. Please delete unnecessary files or move the files to an external storage device if your storage is full. MSI OVERHEATING TURNS OFF AUTOMATICALLY Im from nepal have bought msi gs75 laptop with rtx 2080 super max q with 10th gen intel from USA and had it delivered here. Sometimes Windows really wants you to update your computer, often because of a security issue. If its loud, it may be broken and need to be replaced. The only way to get back in is by force shutting it down by holding the power button for a few secs. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Donations to freeCodeCamp go toward our education initiatives, and help pay for servers, services, and staff. Laptops have a fail-safe mechanism that turns itself off if the components get a little toasty. Though this is less likely consider updating your graphics card drivers. Hey, I've recently started having an issue where my PC just randomly shuts down (like a power cut but not, very sudden). To check the Event Viewer logs and determine why the device was shut down or restarted on Windows 11, use these steps: Once you complete the steps, the information will allow you to determine the time and the possible reason (such as Blue Screen of Death, crash, unexpected power loss, etc.) Check out our merchandise https://shop.spreadshirt.com/egghead-fixers/Links for tools used in video:Microfiber cleaning clothhttps://amzn.to/3nEYnqDRubbing alcoholhttps://amzn.to/3fj1ZMiScrewdrivershttps://amzn.to/2UnN6yFLink for metal spudger (pry tool) used in videohttps://amzn.to/35mDGtqWork mathttps://amzn.to/36tQVYrHigh pressured air dusterhttps://amzn.to/3nG7d7yCompressed air can:https://amzn.to/2UVoUE5Thermal pastehttps://amzn.to/3lOqinsComputer repair tool kit recommended by our technicianshttps://amzn.to/368tXWLEgghead Fixers Websitehttps://www.eggheadfixers.com Link for work laptops and desktops our technicians recommend:https://www.amazon.com/shop/eggheadfixers/list/1QF04G305SOPS Link for school laptops and chromebooks our technicians recommend:https://www.amazon.com/shop/eggheadfixers/list/33DVMJTINO31R Link for work laptops and desktops our technicians recommend:https://www.amazon.com/shop/eggheadfixers/list/SKCUBUB71LUR. As far as the Graphics Processing Unit driver is concerned, you might not get the necessary update by updating it like you update other drivers. The common hardware parts that cause the issue, apart from the cooling fans, are: If you suspect these hardware parts are malfunctioning, it is best to contact professionals or your manufacturer and explain your problem and worries. MSI Laptop Can't Shutdown or Restart When I try to shutdown or restart my laptop through the regular means of doing it through the Windows icon and power button, my laptop stays stuck at the same screen. 4) After updating, restart your computer to take effect. Visit MSI official website . Sometimes the error can be due to physical damage to the hardware components, especially RAM, the motherboard, CPU or the graphics card. You can also use Windows Security: a built-in security software that comes with your Windows. So you should keep your laptop in the rather open area, where there is less debris or dust, and let the fan works properly. In the "All Event ID" textbox, include the following ID numbers separated using a comma: Double-click a log to confirm the information. Some users reported that turning off fast startup stopped their laptops from randomly shutting off. does it turn off immediately when the load is applied? You must log in or register to reply here. 2. Other potential problems include overheating. Were all no strangers to the fact that laptops can shut down unexpectedly: Ive experienced this as well. Dont worry. Copyright 2023 Micro-Star INT'L CO., LTD. All rights reserved. I cant take it too authorised dealer to relace it. MSI may have software available on their website, otherwise, youll want to find who made and wrote your BIOS software so that you can download a new one. Please check out. How to control what happens when you shut your laptop lid PC turns ON and then OFF in a matter of seconds - TechPowerUp Forums JavaScript is disabled. After you turn it back on , does the fan run at full speed when booting up ? 5) On the same pane, make sure to uncheck Turn on fast startup (recommended). Press Esc to cancel. If your CPU is not listed on the compatibility report, that means it has not passed MSIs recommended requirements, we suggest to use the compatible CPU models to receive the best experience. Laptop Keeps Shutting Off? Here's How To Fix It - Tech News Today Here are the solutions you can try. I'll let MSI know what I found and we'll see how they want to do it. Fixes For Laptop Keeps Shutting Off There are different reasons why your laptop is acting in such a way. For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources: A refreshed design in Windows 11 enables you to do what you want effortlessly and safely, with biometric logins for encrypted authentication and advanced antivirus defenses. Also note that the actual range for overheating depends on the computer, and you should check your manual to see what ranges your laptop can produce. I searched for it and cant find it. 1) Open Control Panel in your laptop, and select view by large icons or small icons. Could it be the power cord? Why Wont My JBL Headphones Connect to My iPhone? Step 4: Click on the Choose what the power buttons do link. If replacing a power supply solved the issue, it indicates that there may be some problems with the replaced device. If your suspicions turn out to be true, you can opt to change these parts if possible. To check the Event Viewer logs and determine why the device was shut down or restarted on Windows 11, use these steps: Open Start. This is usually a one off occurrence, though in some cases, a Windows update can screw up software and cause repeated reboots. New MSI Gaming laptop randomly goes to sleep There are something you can do to fix your laptop randomly shutting down. So lets jump ahead and find out how to fix your laptop that keeps shutting off randomly. MSI Laptop shuts off without warning I have an MSI GS63 Stealth 8RE laptop running Windows 10. It may not display this or other websites correctly. #1. So run a virus scan across your entire Windows system. JavaScript is disabled. Instead of doing that, you should check the manufacturer's website and download updates from there. Hence, it is advisable to check for such possibilities as well. Similar to the heating issue caused by the fans not working, other hardware components may fail to operate properly, resulting in random laptop power off. PC shutting down randomly | MSI Global English Forum This guide will show you the steps to check why the device shut down on Windows 11. The missing or outdated device drivers (such as your motherboard driver) can cause your laptop randomly turning off itself. Ever wondered why we have to keep updating Windows now and then? Likewise, you can also manually update drivers for your devices using Device Manager. Highest I've seen is 90 C. But it's shut off anywhere between 65 C - 90 C. Last one was running steady at 71 C. Vents are clean. my msi laptop randomly shuts down | MSI Global English Forum If overheating isnt the problem, your laptop shutting down could be a hardware problem, but thats usually rare. Remain the motherboard with CPU, CPU radiator fan and a single RAM memory (installing on the second RAM's DIMM slots up by the CPU socket). This way you can avoid problems like overheating and sudden shutdowns. In that case, you may need to buy a new battery. Step 6: Uncheck "Turn on fast startup (recommended)" and click on Save changes. You may also reset BIOS by discharging the CMOS battery. As a Microsoft Certified Professional (MCP), she writes posts to solve various Windows system issues, and shares technical tips for gaming, video streaming, etc. Welcome to TechPowerUp Forums, Guest! when i play Stalker: GAMMA on my computer and i have settings that give me ~40-50 fps the computer will never turn off no matter how long i play for, but, if the settings are perfect . Any ideas? I have MSI GL63 running Windows 10 Home 64 bit. Therefore, you should have your laptop checked by experienced laptop repair companies or the manufacturers service centers. If your laptop always gets overheated, you should consider invest a laptop cooler or cooling pad, and you can buy one from the Internet. Your laptop may randomly shut down when the Fast Startup option is enabled. Try downloading a free antivirus program like Malwarebytes and scan for the problem. How-to quickly fix a split keyboard! freeCodeCamp's open source curriculum has helped more than 40,000 people get jobs as developers. (FPS DROPS) (FIXED! You can disable it by: - G oing to Control Panel\All Control Panel Items\Power Options\System Settings - Click on the sentence 'Change settings that are currently unavailable' Choose the .msi file that matches your current OS Build and click Next. To find out if your CMOS battery is working or not, you can check your systems date and time settings the next time you turn it on. Step 2: Switch to the Virus & Threat Protection tab on the left. How to Fix an MSI Computer That Runs For a While and Then Shuts Off As obvious as this problem may sound, laptops can randomly shut down when theyve no power or a problem with the power supply. PC Randomly Turns Off - How to Fix Windows Computer Shutting Down Power and Sleep Windows 10 (Image credit: Future). Usually, you don't think about reviewing this information as long as Windows 11 starts up again correctly. Automatically update drivers: if you dont have time or patience, you can do it automatically with Driver Easy. Some of the most common causes include full storage, laptop overheating, CMOS battery malfunction, or a faulty battery. 3) Click Choose what the power buttons do on the left. If you recently installed new hardware, try removing it to see if the problem is fixed. A faulty battery can cause the laptop to shut off randomly in most cases. Brand new laptop Battery Draining when shut down? | MSI Global English After successful installation, I turned on the laptop and It works perfectly fine, charges ok and doesn't discharge quickly or not completely. EC Firmware, BIOS are all up-to-date. You dont need to know exactly what system your computer is running, you dont need to risk downloading and installing the wrong driver, and you dont need to worry about making mistake when installing. After it turns off , can you imidiatley turn it back on again ? If possible, please conduct cross-test to replace the CPU, motherboard and power supply device respectively. Step 6: Open your browser, paste in the ID, and search for it. Laptops and computers can have odd hardware issues. The screen goes black, the keyboard stays on. Fan was running at full speed. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Type above and press Enter to search. This is a safety measure because damage to both hardware and software components can occur if your machine gets too hot. There is another simple solution here too: Unplug all the accessories for your computer, especially those that are on USB. Hopefully, opening it and applying Artic Silver did not void your warranty. There is no temp on hwmonitor for the SSD could that be a problem? It gets worse when you do not know what causes the problem. 3) Click the Update button next to the flagged device to automatically download the correct version of the driver (you can do this with the FREE version), then install the driver in your computer. If it's just warm, you can move on to the next solution to find out why your laptop happens to shut down. Answered! New York, Laptop Keeps Shutting Off? For Example, plug the power cord into the wall power socket, do not to connect through an adapter or extension cord. All the latest news, reviews, and guides for Windows and Xbox diehards. Step 7: Navigate to the website of the GPU manufacturer and download an updated driver. And back where I started. Theyll keep asking you to reboot then one day you might find that your computer just shuts off or restarts at an inconvenient time. If the problem still persists, please continue the troubleshooting process below. 4 Ways to Fix It, Cookie Clicker Garden Guide to Unlocking Every Seed, Computer Turns On But Monitor Says No Signal (9 Ways To Fix). Did it a couple a more times. Note: the screenshots below come from Windows 10, and the fixes also work on Windows 8 and Windows 7. Subscribe3. it's the equivalent of a hard reset. MSI laptop shutting down 5 seconds after turning on. Surface laptop studio fan not running and got very hot Can You Connect 2 Bluetooth Headphones To One iPad? Why does my laptop keep turning off? To check if your CPU is compatible with the motherboard, please refer to the compatibility report on MSI official Website. ). The graphics card powers your visuals, and having an issue there can cause problems beyond flickering screens and the computer could shut off to protect itself from incorrect communications. If your PC shut down unexpectedly or did it restart automatically, Use these instructions to discover why this happened on Windows 11 or 10. One of the main reason laptops turn off randomly, especially during heavy use, is when it overheats. You can follow the steps below to change your CMOS battery. Laptop Starts Up Then Shuts Down? [How To Fix] - NetBookNews Web developer and technical writer focusing on frontend technologies. An avid gamer and a tech enthusiast who also has a knack for writing. When u go to advance power options - there is option at the top for time to switch off Disc while its idling. Windows will automatically look for, download, and install the latest updates on your OS and drivers. If your CMOS battery is dead or not present, your system runs on the default BIOS settings. Ensuring your processor fan is clear of obstructions can reduce the chances of shut offs because of overheating. For a better experience, please enable JavaScript in your browser before proceeding. Additionally, it is best to see if your device storage is full or not. Not immediate either, would play for about 15 minutes before it happened. In my case, this would be driver update for Intel(R) HD Graphics 520 drivers / HP HP EliteBook 840 G3. Percentage doesn't drop while playing, stays at 97%. 6) Restart your laptop and see if it fixes the issue that your laptop randomly turns off. MSI Laptop shuts off without warning - Microsoft Community We would suggest having a professional look at this unless you know soldering well. The Gadget BuyerC/O RockTide Media, LLC4441 Six Forks Road, Suite 106-205Raleigh, NC 27609, The Gadget Buyer | 4441 Six Forks Road, Suite 106-205, Raleigh NC 27609 | (919) 526-0419 | 2023 The Gadget Buyer | Tech Advice. 3 Reasons Why Your MSI Laptop Keeps Shutting Off By Itself Have you encountered the infamous blue screen of death while using your laptop lately? Yes, I changed that and I also read that this are the recommended steps: 1 - Charge it to 100% and leave it plugged for at least 3 hours While playing a game yesterday, it instantly shut off. 2. An easier way to check for the hardware problem would be to go into Device Manager and check some of the hardware components on your laptop. Step 2: Switch to the Virus & Threat Protection tab on the left. Use the drop-down menu and . MSI laptop shuts off when I move it : r/techsupport - Reddit This feature uses hibernation instead of a full shutdown. Seems like you should pursue the warranty on this laptop. We have other methods. Most commonly this happens 2-3 times in a row as I launch the game. First, youll need to carefully remove the fan by pulling off a small connector pin that connects it to the rest of the machine. ), What is the conclusion? MSI GF65 shutting down randomly (no overheat) However, these events will help to understand what happened and where to continue looking. Visit our Amazon Shophttps://www.amazon.com/shop/eggheadfixers5. Use the Super Thanks button4. Find out why and how you can fix them! Note: For Windows laptops, Windows Defender may not be enough to solve this problem. However, it may be that youre running a program thats too demanding for your device. 4) Click Change settings that are currently unavailable. When the power supply power is lower than the overall power consumption, the power supply unit will not be able to provide enough of power to all of the devices working, which might lead to the problem of causing repeated power on and off, power failure and other abnormal behaviours). Are you in a situation where you are working, and your laptop randomly turns off? But if the cooling fan doesnt work properly, your laptop cant exhaust heat and will get turned off randomly. Disconnect the main AC power by either shutting off the power button on the back of your power supply or simply pulling out the power cable. Although I have no idea where that file came from. Everything looks good. In addition to writing about the latest gadgets on the market, he also covers topics such as how to set up your home network or troubleshoot any computer problems you may have. This can be frustrating and negatively impact your productivity as it interrupts important tasks and activities.