2021 Propane Depot. They did not show up and did not contact me with an explanation or a reschedule. I believe it is very unprofessional technician not to return a customer's call or at least give a courtesy call to discuss why the hook up did not take place. $23 in fees. Propane Sales and Service Marlborough, MA | Suburban Propane How do I transport my portable propane tank from the retailer? Ask your new propane company these 10 questions. They will either have you drop off the tank at their location or pick it up themselves. Lucky spring & summer were here. For detailed information about transporting your propane tank safely, please visit our Transporting Propane Tanks page. But the tank is in place and hes to call us when the generator is ready for us to come and hook it up. You should never put a propane tank in your normal trash (or recycling) can. Required fields are marked *. Underground Propane Tank Removal We maintain ownership and responsibility for the tank(s) at our customers property. Suburban Propane - Tank fee & pickup fee - ComplaintsBoard.com The Safety Practices & Training Fee helps us to maintain our safety standards, which already meet or exceed Federal, State and Local regulations. ******** stated he would talk to his wife and said he would call us back, but never did. tank from Suburban Propane for $90 a year. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. We do always state to the customer what their delivery day is and offer a same day delivery with a fee if they are interested. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Continue to own your propane tank. For example, if you purchased units in 2011, your tax shield should be expected to last through 2016. Working at Suburban Propane: 174 Reviews about Pay & Benefits | Indeed.com You receive a decrease in unit basis for each cash distribution and an increase in basis for your proportionate share of partnership taxable income (or, as the case may be, a decrease in basis for your proportionate share of partnership tax loss). jQuery( document ).ready(function() { This field is for validation purposes and should be left unchanged. We will provide your new tank if you do not already own one, but your previous propane supplier will have to remove the old tank. When our propane ran out during a freezing cold power outage, we were told on a Thursday that we had to wait until the next available Tuesday as Tuesdays are our normal delivery day, we had only ever had one other delivery before that! Switch Propane Companies and Avoid Termination Fees - Kauffman Gas 42 percent of employees would suggest Suburban Propane to a friend, and 32 percent are optimistic about the company's future. Remember, propane is flammable, and if dumping it in your yard, or somewhere else, or keeping it in your home is a safety hazard. I am hesitant to open the line for fear of leaks in the future. I purchased a home and was forced to use Suburban Propane or I would have had to pay an arm and a leg to get rid of them. I went to their office in person and offered to purchase the tank and they told me that they did not sell tanks. Offer only available to existing customers of Suburban Propane, and no cash refunds will be given if credit is not fully used. He is very dedicated, hard-working and has the customer always in mind. The shaded section provies a summary of your invoice at a glance. I have called every week since then and finally received an agreement that they would pick up the tank on March 3, 2023. Instead, give it to a propane provider and let them handle it for you. 2023 AmeriGas Propane, Inc. All Rights Reserved. Beware of this company. Find a propane provider in your area, tell them you have an empty propane tank, and let them refill it for you. I bought two 100 pound tanks to be rid of them, they show up and fill my tank when it is over 75percent full and then charge a $65 delivery fee. Labor costs can vary by region and location. Suburban Propane provides a storage tank for our customers use. if (jQuery(".description-form select#product").length > 0) { They cover the costs of excavation and labor for the propane company. If I sign a contract for 3 years they will give me a rate of $1.95 a gallon for 6 months and Propane tanks cant be thrown away in your regular trash pickup, but we're here to make disposal easy. It would cost me 275 dollars to get rid of them. As a unitholder in Suburban Propane, you are a limited partner and your cash distribution is a return of your investment (or capital). Enter your City, State, or ZIP code (required): checkDescriptionFormCookie("description-form-product",".description-form select#product"); If declared for that quarter by our Board of Supervisors, distributions are payable no later than 45 days after each quarter end. 144 Suburban Propane reviews first appeared on Complaints Board on Oct 25, 2008. Either way, well replace your tank easily, and in just a few minutes! If the gas started leaking, it could fill up the enclosed area and turn it into a dangerous environment. SUBURBAN PROPANE - 12 Reviews - 93 Hampton House Rd, Newton, NJ - Yelp I was with Suburban for only a year, and when we called them. WOC is doing the same thing 200.00 dollar charge to pump the tank down and a credit for what ever gas is left and a 75 dollar pick up fee for them getting their tank off my property. This section provides a summary of the transactions billed on this invoice. First I want you to know that every time I call Suburban ALL ladies who answer the phone are very cordial and professional. Thats okay. With the weather conditions, we had to prioritize customer's needs, however, we will schedule a pick-up date as soon as possible. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I also own a 250 gal. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. Not only will this smell terrible, but it can also become a safety risk. Keep reading to learn the right way to dispose of your propane tankand what not to do. Our last delivery was in 2021. 15 reviews of Suburban Propane "For many years this business was called Centex Propane. This means you should keep it away from grills, candles, firepits, lighters, etc. But not just that--they charge $1.00 per gallon for a restock fee.This is absolutely ridiculous. We delivered the tank and set it the next morning 1st thing. The dollar signs in the letter make their eyeballs pop out of their head like a cartoon dog. I called Suburban to see what there going rate was at that time, & they wanted to charge me $4.50 gal. They will scam you! I had the 250 tank filled for $1.99/gal by another company that I have done business with for years, but they would not fill up the Suburban tank because I did not own it. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. Suburban Propane - their contracts are deceptive scams It is 70% full and is a hazard sitting where it is placed. }); Would prefer to give zero stars. We are very interested to learn about your results. If your tank is old or damaged and you want a new one, you can also have a propane provider supply you with a new one when they come to remove your old tank. I still got a bill for closeout of $125.00. I got a good rate of $1.799 gal., but that only lasted about 3 months. However, its often easier and faster to have a propane company do this job for you. When you see these fees pile up, you might second guess the benefits of switching at all. The propane tank was old so the landlord decided to rent a tank from Suburban since that's who I was using for the propane. It doesnt matter how empty or clean your propane tank is. Open the refrigerator door and look for the LP./AC switch. Closeout (Tank Pickup) Fee. Copyrights 2021 Propane Depot . Copyright 2023 Suburban Propane | All Rights Reserved. Even if the tank iscompletely empty, never store it near anything that can cause it to ignite. A quarterly distribution of $0.60 per Common Unit, which equates to an annualized rate of $2.40 per Common Unit, payable on February 13, 2018, to record holder as of February 6, 2018. Isn't that what you signed up for when you took the job? AmeriGas is now offering the Cynch services to customers in certain areas. With over 54,000 locations nationwide, find AmeriGas propane at your favorite hardware or home improvement store, convenience store, gas station, and more. var localProductDropdown = getCookie("localProductDropdown"); Yes, it is the customers, not Suburban's responsibility to provide ************ to the propane tank for delivery. They spent 5mins onsite and told us they couldnt do any work because our tanks registration/ID plate was worn and couldnt be read therefore they couldnt do any work on it. But oftentimes, the Early Termination Fee is a cost you will just have to absorb. Where Do I Refill a Propane Tank? - Boondocker's Bible I called Suburban for fuel and they wanted $4.49/gal. Remove quotes around phrases to match each word individually: "blue drop" will match less than blue drop. Most companies will advise you to wait until you have less than 5% propane in your tank to initiate the change. BECAUSE SUBURBAN PROPANE IS A PARTNERSHIP RATHER THAN A CORPORATION, SUBURBAN PROPANE DOES NOT ISSUE FORM 1099'S TO ITS INVESTORS. I have proof to everything mentioned as well as a letter from the second company who came out/actually did the work that states the tank/parts had not been replaced or worked on prior to their fix. This fee is charged for the activities that are necessary for proper administration, operation and billing of a customer account with a propane system including a meter. Now Suburban is telling me I owe them more money. Jack Wade. Also, if your propane tank isnt completely empty,never dump out the contents on your property (or anywhere else). tank I was sent a bill for almost $100. They should be stored outside, under cover, in a well-ventilated area to prevent the build-up. Management is lacking, try as they might, we can't hold on to a manager for more than a year or two. This means that the tank doesnt need to be excavated. Turn the switch to the LP setting if the RV is not plugged into electric connections. SUBURBAN PROPANE - 775 Belleair Rd, Clearwater, FL - Yelp Restocking (Pump Out) Fee. We hope to hear back soon so that we can further assist. We had to call another company who came out and did the work/replaced the regulator needed. You will want to ensure that you have evaluated new suppliers and do this before tank removal to avoid any interruptions of service. This review was chosen algorithmically as the most valued customer feedback. We thought of them again when we installed a new furnace in the Fall of 2019 and needed propane tanks to be installed again. Tell them you have an old tank you dont want, and theyll come to pick it up and dispose of it safely. Locations providing exceptional service to local communities across 42 states. We have had their poor service for years and then finally decided to get rid of their tank which bound us to them. With our online quoting and account service, you can pay your bill, schedule a payment, view your scheduled deliveries, place an order (if eligible), sign up for Automatic Delivery, enroll in paperless billing, sign up for automatic payment, and more. SuburbanCares. else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. Because of the five-year tax shield, decreases to basis will generally be greater than increases to basis during the first five years of ownership of the units. }); Their prices are always higher than the others and they are rude. Your email address will not be published. As is common practice among companies that deliver product by truck, the Transportation Fuel Surcharge is based on the current price of diesel fuel, and so it may go up or down over time as such price fluctuates. Each location has different tank preparation requirements (e.g., valves may need to be removed or tanks may need to be cut in half) and restrictions about what types of tanks they accept. You can require or exclude terms using + and -: big +blue drop will require a match on blue while big blue -drop will exclude results that contain drop. This Schedule K-1 is accompanied by detailed, user-friendly instructions to assist the investor who prepares his or her own tax return. jQuery(this).removeClass('inactive'); Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. times what I paid for the propane at the time is only about $126. Dont have any need to reuse your tank? In the Suffolk County area, Propane Depot is your trusted local propane provider for tank refills and removal, get in touch with our team today. This tank is an eye sore and no longer my responsibility. I consider it to be hazardous waste that they are responsible for. success : function( response ) { You should still never throw it out with the rest of your trash. We Prioritize Your Safety Above All Else | Suburban Propane Locations providing exceptional service to local communities across 42 states. Suburban has done . We have top notch safety protocols and the largest propane supply in the country. This charge is assessed when a customer does not pay a bill within the agreed upon credit terms. Urban Run-Off as a Source of Contamination in Drinking Water . This sounds scary because it talks about damage to your propane line, damage to your yard, etc. No. They "RIP" people off. As part of this commitment to your safety, please click on the button below to access Suburban Propane's Safety Tips that include important safety information about your propane system. Does Suburban Propane have a Distribution Reinvestment Plan (DRIP)? home A tax deferral (or tax shield) on our distributions refers to our estimate that for the first five years a unitholder holds our units, his or her per unit cash distribution will be greater than the per unit dollar amount of partnership taxable income allocated to him or her on Form K-1. Investor Relations (973) 503-9252; K-1 Inquiries (888) 878-0708; Public Relations: PR@suburbanpropane.com (973) 503-9082 Location Finder. I received a tank rental bill from Suburban Propane after I wrote them that I would end my contract at the end of my 3 year agreement. Getting an empty propane tank off your property takes a bit more work than most other garbage, but that doesnt mean it has to be a difficult job. Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. Tell them why you are leaving, why you are dissatisfied. Kauffman Gas has delivered propane to Chester County, Lancaster County, Delaware County, and Northern Delaware for more than 75 years for their gas water heaters and propane gas needs. . A description of the various fees that may appear on your bill can befound here. You wont have to do any of the work yourself, which can take a lot of stress off your shoulders. Recycle Twenty-pound (and larger) tanks should NEVER be tossed into the trash or blue bin. Much of this tax shield is the result of the allocation of depreciation and amortization deductions to the unitholder. Providence, RI 02940-3006, For Courier Delivery: Written inquiries should be addressed to: Always delayed delivery. data : { This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. So what are you supposed to do with it? Lets break down propane switching fees and how you can get around them. estLat = parseFloat(getCookie("estLat")); on Thursday, May 4th at 9:00 AM Eastern Time. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. Purchase the propane tank to avoid excavation: If the out-of-favor propane company gives you the offer to purchase your propane tank, you can purchase and resell the tank to your new propane company. Suburban Propane: Reviews, Complaints, Customer Claims, Page 6 ComplaintsBoard.com is a leading complaint resolution website on the Internet. The best way to get rid of an old propane tank that is 57 gallons or more (whether its empty or full) is to contact a propane provider company. Propane Delivery and Refill Station Near You | Ferrellgas | Fuel Life But dont panic. Suburban Propane - Residential & Commercial Propane I owed a $750 bill. Thank you so much! How To Get Rid Of Suburban Propane? - UtilitySmarts Unlike a stock dividend, a partnership distribution is not reported as such on your income tax return. Thank you! jQuery('#product-dropdown-wrapper').html(localProductDropdown); by Chris Kauffman | Dec 28, 2016 | Choosing a Propane Company, General Propane Information | 0 comments, These customers are almost ready to switch when they receive a letter from the propane company that says You can switch, but it will cost you.. If your termination date is approaching, decide if it is worth it to stay for the remainder of your contract. Copyright 2023 Suburban Propane | All Rights Reserved. After 2016, a unitholder should expect his or her allocable share of partnership taxable income to equal or exceed his or her cash distribution. The Closeout Fee covers administrative activities and labor costs associated with closing a customer account, such as issuing the customer a refund, processing a final statement and picking up the tank upon termination of service. Suburban Propane, L.P. | Complaints | Better Business Bureau Profile Copyright 2019 Suburban Propane | All Rights Reserved. Pay for excavation and lease a tank from new company: If the company refuses to sell you the tank, the tank will need to be excavated. 1 review of Suburban Propane "In the past, we had used Suburban Propane to deliver propane, back when we were using propane to heat our pool, but then we got rid of our pool. At the time of sale, the investor's basis in his or her units will in almost every case be different from the original basis (original cost plus broker's fees). And, because much of the tax-shield differential was created through depreciation, much or all of the gain will be recognized as ordinary income in accordance with current IRS depreciation recapture requirements. The Best Way to Get Rid of Your Propane Tank When Youre Done Using It, Increasing the Efficiency of Your Propane Pool Heater, Smart Propane Tank Monitors: Why You Need One, Questions To Ask Your Long Island Propane Provider. Turn your burner off. Tell them why you think the early termination fee should be waived. Our average bill is $90 each delivery. Re-sell your propane tank to your new supplier. Switching Your Propane Supplier - amerigas *, How will the Partnership supply you with tax reporting information? Re-sell your propane tank to your new supplier. tank I was sent a bill for almost $100. They called on 12/13/2022 and asked for a quote on a fill and we did quote the fill for the customer at that time. When you are ready to get rid of an unwanted or expired propane tank, its important that you do it the right way to keep everyone safe. Search around. Save your time and money and use someone else, anyone else. So I called the office a second time to comfirm there pick up, and suspected a fee of some sort. *If referral is accepted as a new Residential Fuel Delivery Customer, we will provide an account credit with the earned gallons upon the referral's first fuel delivery. setCookie('localProductDropdown', response, 1); Mind you, know one spoke of any charges. I called Suburban the first time to cancle my account, the women I spoke with just wanted to know why, and who the other provider was. This gives you leverage to purchase propane from any supplier that you choose. Over the years, weve spoken to many customers from other propane companies that are unhappy with their poor customer service and price gouging. jQuery('#product-dropdown-wrapper').html(response); When I called about the fact that we were not told of this charge prior to filling the tank this last time they had no answer to my request. So I had to get a loan to pay for it. The tank was removed this morning. Offer only available to existing customers of Suburban Propane, and no cash refunds will be given if credit is not fully used. on Thursday, May 4th at 9:00 AM Eastern Time. Suburban Propane has received a 2.7 out of 5 star rating from over 265 anonymous employee reviews. The Generator wasnt hooked up to the panel box so we couldnt hook up the generator and run our proper tests required. AmeriGas partners with the trusted retailers near youlike gas stations, hardware stores, and convenience stores, to name a fewmaking it easy to find a location to exchange your propane tank. *, How are Common Units taxed when sold by the investor? Most gas stations have a locked cage with propane tanks inside. Keep the tank outside in a dry, well-ventilated area. I agree with other comments about their way of doing business, as I was also victim of higher prices than other suppliers quoted. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. SUBURBAN PROPANE - 28 Reviews - 12 W College Ave, Santa Rosa, CA - Yelp This is the total payment which is now due. It would be helpful if ************** reached out to the local office prior to filing his complaint in order to resolve any issue, but we will try again this week to connect with him. You can call our toll-free number or local service center number if you have inquiries. SUBURBAN PROPANE will entice you with a reasonable price per gal ($1.99) to get you set up with their tank and service then when you need gas again, they will charge you 3X the going rate for propane. You may also be able to find a household hazardous waste collection in your area for 20lb BBQ tanks or forklift tanks. I had about 70 gal. (Note: This applies only to unitholders who purchased their units for cash.) I was scheduled to have a tank put underground and connected to a standby generator, I was told that someone would come today and they would call me 30 minutes prior. They have always provided great service every time I have used . 2023 AmeriGas Propane, Inc. All Rights Reserved. And it is always a pleasure to talk with them. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. Tell your new propane company your options for a dig out and see if they will be able to coordinate their schedule to be there same day. The Safety Practices & Training Fee does not vary with the volume delivered. How to Purge RV Propane Lines (Step-by-Step) Labor costs can vary by region and location. We waited as long as possible to turn our heat on. Try to see if you can purchase your tank. A special thank you to Marianne who was very supportive and friendly. You will lease the tank from them. Dont try to sneak them into your garbage either. When it comes to propane tank disposal, you should never try to get rid of it by yourself. Click HERE to register. A description of the various fees that may appear on . if (jQuery('.description-form select#product').length > 0) product = jQuery('.description-form select#product').val(); You can speak with a Unitholder Services representative at 781-575-2724. SUBURBAN PROPANE - 10112 Harrison Ave, Harrison, OH - Yelp Cynch is a propane grill tank home delivery service that is so easy to use! Unbelievable an open end contract with NO guarantee on what that price could be, or a ceiling on the max per gallon for the remainder of the 2 1/2 yr contractI'M NOT signing IT! I then showed them my receipt for $1.99/gal and said that if they could not match the price they could come pick it up. Customer satisfaction since 1928. This will surely increase the credibility of your complaint. Because most of our assets have a five-year tax life, the tax shield on each purchase of our common units lasts approximately five years from the date of purchase. Thanks. Investors | Suburban Propane - FAQs We recommend purchase the tank, sell it to your new propane company, and then lease the tank from them. If you purchase your propane tank from the propane company, you have 2 options: Re-selling your propane tank and leasing it from the new supplier is our recommended option.