Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Religious Services:In order to serve the spiritual needs of our guests, we provide the following services. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. Reservations may be made on board by contacting the restaurant manager. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. All other questions and concerns regarding air arrangements should be directed to your travel advisor. If you completed the Online Check-in, please have the following documents ready to present at check-in: U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. We cannot process refunds on these cards. We invite and encourage all of our guests to assist us as we work to protect the environment, both on board and while ashore. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. A password will be selected by the parent/guardian of the child. Bring your travel and health insurance information and have it handy at all times. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. The Lido Market embarkation buffet and the Pool Grill will open at 11:30am. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. Promotional credits are nonrefundable. Travelers checks may be cashed at Guest Services. . Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. The password will need to be disclosed to the youth staff upon pick up of the child. The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. At the airport, please find Holland America Line representatives outside of the customs area or/and at the baggage carousel. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. Is smoking allowed on cruise ships? A line-by-line guide - MSN Frequently Asked Cruise Questions - Know Before You Go Holland America Line Smoking is allowed in all casinos (apart from special nonsmoking days), except Zuiderdam, Oosterdam, Westerdam and Eurodam, which have entirely smoke-free casinos. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. For further information on our relationship with airlines, please refer to your Cruise Contract. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. In order to make returning home as smooth and easy as possible, please take note of the following tips. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties Cosmic Cruisers, Dino-Mite Night and Ships Ahoy Pirate Treasure Hunt Adventure keep our junior cruisers ages 3 - 6 years entertained. Further information will be provided on board. purchased prior to or during your cruise. Luggage Direct and Luggage Forward two different services offering a variety of services with the sole purpose of easing your travel! Special life jackets are available for children and infants. Accessible Transfer Requirements: If you require a lift for boarding the transfer vehicle, please contact us or have your travel advisor advise our Guest Accessibility Department (please see contact information in the GUESTS WITH DISABILITIES section) as soon as possible, so we can arrange a special transfer. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. environment is the right thing to do and essential to the success of our business. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. You may find more information on our tours and shore excursion programs on hollandamerica.com. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. It is also your access card to your stateroom. For more information please see the BON VOYAGE GIFTS & GIFT PACKAGES section. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. We believe that safeguarding our guests, crew, ships, and theenvironment is the right thing to do and essential to the success of our business. If you reside in the UK please visit. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. Shops On Board: A world-class shopping experience is just steps away. Alcoholic beverages will not be served to guests under age21. A 3% service fee will be added to your onboard account for all cash advances. What you need to know before you go on a Holland America Line cruise. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. It has. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. We will acceptU.S. travelers checks. Each item is authentic and many are branded with designer names you have come to trust. For complete details on plans and full terms and conditions, please visit www.att.com/cruiseships. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. Book online at luggageforward.com/hollandamerica or call Luggage Forward directly. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). What will you do today? Mobility Equipment: The safety of our guests and crew is our number one priority. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Smoking is permitted in designated exterior open deck areas of all ships. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. U.S. port and ending it in a different U.S. port. If downloading or using off ship, your regular carrier rates may apply. The Lido with fresh, cooked-to-order specialties for breakfast and lunch. Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. party to be disembarked in a non-U.S. port. The best time to book your next cruise is while cruising with Holland America Line. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. To add a package, call 1-800-335-4685 or 1-916-843-4685 (A free call from AT&T wireless phone, including while onboard the ship). Please see the following important information about your luggage tags. . Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side.. Holland America Smoking Policy. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. Theres never a dull moment on your Holland America Line cruises. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. To purchase transfers, please have your travel advisor call Holland America Line at 1-877-724-5425. Boarding may be denied or fines may be levied against those guests without proper documentation. Cruise Line Smoking Policies: A Smoker's Guide to Cruising As previously, in-cabin smoking is also not allowed. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. Also, you will need your ship card when you disembark. What is NIEUW AMSTERDAM smoking policy - Holland America Line - Cruise Applies to all guests 18 years of age and over. The U.S. dollar is the only currency accepted on board Holland America Line ships. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. Please attach a tag to each piece of luggage you will be checking on the cruise. Your booking will be credited to, and finalized by, your preferred travel advisor. On 10/24/2021 at 9:50 PM, Blackduck59 said: I wonder if when the current No Smoking in the casino show a rise in casino play maybe they will decide to make it permanent. Printable luggage tags are available at the Online Check-In start page. To book, or for more information, simply visit your Future Cruise Consultant. In addition, please check with your primarycare provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. For streaming sites and apps, such as YouTube, Skype and Vimeo, choose the Premium plan. No exceptions will be made. Once completed, all guests will be allowed to disembark. However, effective on voyages commencing July 1. Have the post office hold your mail. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. Download the app before your cruise, log in, and immediately start using Navigator. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. 2020, through June 30, 2021. Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. Please Note: This online procedure must be completed prior to your sail date. Explore dates and rates on this ship for 2022 and 2023. The password will need to be disclosed to the youth staff upon pick up of the child. In many countries, you can also use your ATM card to obtain local currency. Also, although not required at the ship gangway, you may be required to present a valid picture ID to pass through terminal security. The charges are subject to change without notice. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Your seating assignment will be noted on your guest card upon boarding. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. Oxygen: Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. A passport is still the preferred document. I'm inclined to go along with that. The minimum age to participate in Kids Club is three years. During the voyage, a safe to store your valuables and important documents is available in your stateroom.