These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. 0000270179 00000 n 0000139184 00000 n But you can use your e-voucher to pay for a trip taking place after this date. Just buy a separate policy. 0000438622 00000 n Compensation - Eurostar Help Centre - force.com 0000264816 00000 n Please keep your ticket ready to show or hand over. 0000411122 00000 n 0000188901 00000 n If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. 0000021274 00000 n You cannot redeem the promotional code against any ancillary products. (ii)Act responsibly the service is provided on the basis that you use it responsibly. Then book directly with Eurostar with no extra fees. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 0000161263 00000 n All rights are reserved by Eurostar International Limited and its associated companies. Additional ServicesThe supply of additional services for groups such as catering shall be by mutual agreement between us and the nominated group leader. The last thing you want to worry about on your trip is any unexpected costs. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. Exchanges and refunds | Eurostar When booking your journey you shall ensure that you allow sufficient time for any such transfer to comply with the Eurostar ticket gate time limit in accordance with clause 18. All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. Home | Eurostar Help Centre Disruptions Information Hub - Eurostar C_4fMG_r[p1wxFD.Msnx6qot7+RfI.w[t? 0000220433 00000 n Air ambulance within the country from resort to hospital was not covered. These Conditions of Carriage are originally drafted in the English language. 0000210605 00000 n CAN I CHANGE MY MIND AFTER PURCHASE OF INSURANCE? 0000274000 00000 n 0000165069 00000 n 0000217870 00000 n 0000173118 00000 n Links to this website shall not be setup without the written consent of Eurostar International Limited. Do Naples-Milan trains change direction at Roma Termini? To the extent permitted by law, any disputes arising from your use of this website or any information contained in it shall be governed by English law and the Courts of England and Wales shall have exclusive jurisdiction. 0000222832 00000 n Audit RequirementsOur staff or agents may retain tickets for audit purposes. Please check tickets and change at the time of issueAt the time you purchase a ticket, you should ensure that it is for the journey you wanted and that, if applicable, you have received the correct change. 0000195585 00000 n 32. Compliance with Eurostars Instructions, Customs and Security Requirements and behaviour at our premises and on-boardYou shall not prevent our staff or agents from performing their duties and must follow all of the instructions given by our staff or agents, the station managers staff and the infrastructure managers staff. Found itemsYou may not regard any item which you find on our premises or trains as belonging to you and must hand over any such item immediately to a member of our staff (or, in the case of money, to the appropriate police staff) for safekeeping. trailer <]/Prev 790215>> startxref 0 %%EOF 366 0 obj <>stream Thank you. 0000310217 00000 n Where there is any inconsistency between these Conditions ofCarriage and the mandatory requirements of the PRR, the PRR will prevail. 0000309854 00000 n Items containing incapacitating substances such as gas guns, tear gas sprays, mace, CS gas, phosphorus, acid and other dangerous chemicals that could be used to maim or disable. (x) that Eurostars ability to provide the service free of charge is based on the limited warranties, disclaimers and limitations of liability specified in this agreement and it would require a substantial charge if any of these provisions were unenforceable. If your train has been cancelled or announced as delayed before departure by more than 6o minutes,you canreschedule your trip for another dateorswap your ticket for an e-voucher, which you can use to rebook later in the year or claim a cash refund. Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. This costs nothing and you should have one in any case when in Europe.. AnimalsWe allow guide and assistance dogswhere a passenger requires the support of the guide or assistance dog to travel(in accordance with all the requirements of the PETS Scheme), but we do not allow passengers to bring any other animals on board any Eurostar service as hand luggage, registered luggage or otherwise. 0000195781 00000 n 0000208363 00000 n 0000411630 00000 n But going to remote mountain villages, with issues like air ambulance and potential medical repatriation, I've learnt to my cost it is not unnecessary at all. 0000135589 00000 n 0000142286 00000 n A 4 fee will apply to all credit card bookings, there will be no fee for debit card bookings. Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. Carriage as registered luggage may be refused. AWP Assistance UK Limited FCA registration number is 311909. Any person bringing an action under these Conditions of Carriage irrevocably submits to the jurisdiction of the English Courts. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Eurostar does not guarantee the security of the service and that unauthorized third parties may access your computer or files or otherwise monitor your connection. 2. 0000149501 00000 n We may refuse to allow a group to benefit from a "group" fare when the members of the group do not have the same reason for travelling. We will endeavour to acknowledge receipt of all complaints within one (1) month of receiving them. 58. Such circumstances shall include, but shall not be limited to severe weather conditions, fire, flood, earthquake, riots, industrial dispute, acts of God, supervening legislation or events which, without the fault of either party, render performance impossible or incapable of satisfactory execution. What is Eurostar's compensation policy in case of delays? Eurostar cancellation insurance - Eurostar - Tripadvisor Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. These will be confirmed on your policy confirmation once the policy is purchased. Yes, your data is only used in the purchase of our travel insurance product and not released for any other purpose. 0000020692 00000 n 0000271937 00000 n To make a claim visit www.azgatravelclaims.com Eurostar reserves the right to change these General Terms and Conditions at any time. Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. Eurostar: Eurostar cancellation insurance - See 105 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. You are travelling abroad. If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. 0000199403 00000 n You dont have to travel before the expiry date, simply make your booking by then. Mondial Assistance (UK) Limited FCA registration number is 311909 . You're entitled to the same amount of care for the same price (which your insurance covers) as a local. You can buy insurance during the booking process, or by clicking the link in your booking confirmation email. Please check your confirmation email for your hotel's cancellation policy. 0000264420 00000 n Hopefully this is posted in the correct section of the forum. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Ticket gatesBefore boarding a Eurostar train, you must check-in at the automatic gates or with a member of staff atthe dedicated booths or if necessary via ticket checks at boarding. If you wish to purchase a child fare you will need to refer to Eurostar points of sale. Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. There will be limited capacity available and the ability to make reservations will be subject to availability. Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train.. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions. If you bought your policy at the same time as your EurostarTM ticket, Trip cancellation; Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. In particular, do not infringe intellectual property rights, do not act in any way that could prejudice minors, do not reveal confidential or sensitive information and do not engage in any criminal offence or encourage others to do so. You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. 0000143793 00000 n I recently purchased 2x tickets for my parents for a trip to Paris on the eurostar in January, costing around 120. 0000170780 00000 n 0000246806 00000 n If a Eurostar cancellation or delay means you are going to miss your onward journey then Eurostar will help you with your additional expenses. You cannot use the promotional code in conjunction with any other offer or promotional code. 10. You are recommended to take out insurance in respect of any consequences of delay or cancellation going beyond what these Conditions of Carriage provide. Since we incur costs in cancelling your travel arrangements, you will have to . We have no other duty or liability to you. 0000264750 00000 n You must not undertake actions that are harassing, defamatory, threatening, obscene, abusive, racist, sexist, discriminatory, offensive or otherwise objectionable or inappropriate. 0000264963 00000 n If you can show differently, I'd be interested to hear. With Allianz, you can get 24-hour assistance for travel and medical emergencies, which can help with everything from lost passports to finding medical care. No alterations, refunds or exchanges will be permitted once the reservation has been accepted. The promotional code cannot be applied to child fares. Group Check-inMembers of a group must go through the ticket gatestogether (unless individual tickets have been issued), travel together throughout by the same train(s), and in the same class. The promotional code may only be used at the Eurostar website,www.eurostar.comtowards the purchase of tickets for Eurostar train services. 0000220237 00000 n 0000164350 00000 n 0000134463 00000 n 0000148774 00000 n 0000021678 00000 n 0000168076 00000 n 0000167344 00000 n These Terms and Conditions shall be governed by English Law and the exclusive jurisdictions of the English Courts shall apply. Your e-voucher codecan be found on the e-voucher email we sent you. Travelling to Switzerland, with Eurostar included in the trip. 5. 0000138664 00000 n These must be stored in the luggage racks in the carriage where you are seated and any pushchair must be folded for storage. 0000207443 00000 n Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. TM. Exchange or cancellation of Business Premier tickets for travel to or from the Netherlands is only possible before your scheduled departure time. AWP Assistance UK Limited FCA registration number is 311909. From time to time updates to the app may be issued. The Promoter of this promotion is: Eurostar International Limited: Times House Bravingtons Walk, London N1 9AW. 0000135369 00000 n Can I cancel and get a refund online? - Eurostar Help Centre 't.&XhACi3XW1[MEq|Jm0'N;wI+7D{dFyNTdjuquRT 7SJ]G. For terms and conditions for eVouchers and Paper Gift Vouchers please scroll down. It is your responsibility shortly before you travel to check for any changes to the timings for your train. 0000147686 00000 n FCA authorisation can be checked on the FCA register at. where claim forms can be obtained immediately via email or by downloading from the site. You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation? The table below sets out articles which must not be taken on board Eurostar trains (carriage prohibited) and articles that may only be taken with special permission as registered luggage by prior arrangement (carriage permitted as registered luggage). Please note fencing swords can be carried as permitted luggage provided they are in a protective case. Get back to the people and places you love with trusted travel insurance from Allianz Assistance. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. 0000411940 00000 n This is important - if you fail to comply with these processes and procedures, or fail to present the necessary documents,you may not be allowed to board the train, or if you are already on board the Eurostar train service, you may not be allowed to continue your journey on the Eurostar train service. You will receive an email to confirm the remaining balance. 03432 186 186. otherwise call . 0000258236 00000 n 25% of the cost of the affected leg as a cash refund. 0000272302 00000 n 0000421594 00000 n If you are older than the maximum age limit, you may be able to obtain an alternative travel insurance policy by contacting: Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. 50% of the cost of the affected leg as a cash refund. No, e-vouchers can only be used to book Eurostar tickets at . We will provide you with a response to your complaint no later than three (3) months of the date of the complaint. 0000175271 00000 n Once the bookings have been confirmed, reservations may not be changed. The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. See more. 30. This does not apply to battery powered mobility scooters which are allowed. To claim you'll need to be able to show your original tickets and all your receipts. Wi-fi terms and conditions. 0000022274 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). EHIC does not cover air ambulances or repatriation by private ambulance (ta && ta.queueForLoad ? 0000133694 00000 n 0000180583 00000 n 0000224841 00000 n Make sure that you are on the correct train and that you get on and off at the correct stationYou are responsible for making sure that you come to the correct Eurostar departure station, join the correct train and that you get off at the correct station, all as stated on your ticket. Mondial Assistance (UK) Limited FCA registration number is 311909. 0000136296 00000 n 37. It only covers what is covered in the visiting country, some of which require private insurance for these improbable misfortunes. Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. 0000144524 00000 n 0000161061 00000 n 0000213297 00000 n 12. 5.2 You agree that, except for death and personal injury arising from the negligence of Eurostar, we shall not be liable in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatsoever arising from or in connection with the service, including without limitation damage for loss of business, loss of profits or revenue, business interruption, loss of business information, loss of the use of the service, loss of goods, loss of contracts, loss or corruption or information or data or any other direct or indirect pecuniary loss (even where we have been advised of the possibility of such loss or damage).