Temper your approach. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app Almost 10 thousand dollars! I am suppossed to let.him have all.of this equipment for free? Mercari is a trademark of Mercari, Inc. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. Keep your cool and stay professional. Today I got an e-mail from PayPal and the amount refunded to the buyer is $395. Depop is particularly popular with users in the US and UK. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. How to Sell on Depop - A Beginner's Guide - shift4shop Respond to refund requests quickly. However, it's important to note that Depop charges a higher fee. I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? What if I Disagree With the Buyer? I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. If you dont receive your money or goods youll have no cover and will be left out of pocket. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. The straight answer is NO if you use it accordingly and YES if youre going to use it to spam people. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Depop scams have become a huge problem, with sellers either never sending buyers their items after they are paid for, or swappers are never sending the items they have promised in exchange for others. Vinted, on the other hand, came about in 2008 in Lithuania. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. Depop's use of PayPal makes it a very secure option for both sending and receiving funds. So, can you trust these apps with your data and money? Transactions are being processed outside of Depops in-app payment system. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. It's what happened time to time , we are having a meeting to remove PayPal from our payments method. PayPal enables safe payments by protecting your data and employing codes of conduct for its users. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. Answer: Verify the date of the Paypal transaction. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. This is a decent chunk of your overall profit, so it is worth keeping in mind. Then . It all hangs on whether paypal agree that the transaction was unauthorised. To send a full refund, follow the steps for Full refund. The best trick to selling fast with confidence is cross-listing. If it's a low-cost selling process you're looking for, Vinted is likely the better option. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? The full terms and conditions are covered in the eBay Money Back Guarantee policy. I can affors to lose 100 percent of my sale. As you can see below, the Depop app consists of a few main sections: the home screen, search page, your shop page, your messages, and your account. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Select Selling > Refund Depop fee. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Readers like you help support MUO. How do I refund a buyer? - Depop help GB We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you. Quick Answer: How To Issue A Refund On Depop - BikeHike Youll get a full refund if you dont receive your item. On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. How to handle refund requests from customers to maintain customer trust Make sure you have a clear refund policy. He towed the trailer away with mower and equipment. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. Quick Answer: How To Get A Refund From Usps, Question: How Do You Know Your Refund Cycle, Question: What Was The Issue Of Raleigh Bikes, Question: How Long Is A Billing Cycle For A Refund. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Ask for some feedback. Mention relevant aspects of the transaction such as dates and place of delivery. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. When you sell an item on Depop, the platforms will take a small cut of your profitas is the case on other marketplaces like eBay. After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. i have recently been conned out of 440 pounds by a scammer using paypal and depop.i answered an add on facebook on how to earn money using your paypal account.basicly the scammer made payments into my paypal account and i had to upload a percentage to his bank account and i was supposed to keep 25 percent.unknown to me he had placed adds on depop selling trainers using my paypal adress so when the items did not arrive i was subject to a chargeback.i have contacted paypal who could do nothing for me so i contacted the police who are currently looking unto it.for anyone who is interested the guy doing the scam is still onfacebook his name is kai hunt and accordng to his profile works in lloyds bank in birmingham.please do not fall for this kind of scam like i did. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. This makes it sound like they've probably deleted their paypal account too? I'm now waiting for the seller to respond but I highly doubt they will if they've gone ahead and deleted all their accounts. About Depop. If he does escalate and if and only if he wins then you will have to give a full refund once the buyer has returned the item back to your at their own expense. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. Advice is voluntary. Also the depop profile has blocked me. This application is not endorsed or certified by Facebook, Inc. but I'm can't seem to upload them to the claim. This application is not endorsed or certified by Poshmark, Inc. However, Depop is also used by small businesses offering new products. Depop Payments refunds Log in to the Depop app. The issue was outside of your control and contacting the shipping service may help you settle the issue. Please read rules before posting. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. She has over eight years of cumulative experience in journalism, PR, proofreading, editing, content writing, and copywriting. hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. As resellers, we all want the perfect sales experience from start to finish. View solution in original post 1 Kudo Login to Reply or Kudo If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. Using tracked shipping is a great way to create trust between you and the buyer. Determine if the flaw or issue was something you missed, or happened after the item left your possession. Not long after, Depop transitioned to a thrifting marketplace. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. Each user has 180 days to request a refund via Depop. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. How to avoid common Depop scams and fraud while selling on this popular marketplace! As know I have lost out on an item and money when I haven't done anything wrong? Kudos / Solution appreciated. Tradesy is a trademark of Tradesy, Inc. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. How do I refund a buyer who paid with Depop Payments? If an online transaction goes awry, however, you want to be sure that you can get a full refund on the money you spent. Provide evidence that the claim is false and that you qualify for Depops seller protection. The app does not have its own payment system, and therefore does not accept raw payment card details. A sub for discussing all things Depop. I'm sure Depop will have that policy too good luck!! You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. At first Reverb stepped in before the issue got escalated to PayPal, who really (as it turns out) paid no mind to my argument and proof of documentations. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Unfortunately, fraud and criminal activity does still occur on PayPal. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? Firstly, it is claimed on the Vinted website that all payments are encrypted, though the type of encryption used is not specified. Hi, thanks for your speedy reply. How does paypal know that what you received back isn't what you sent? The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. Depop Payments refunds Log in to the Depop app. Kidizen is a trademark of Kidizen, Inc. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. CUSTOMER RECIEVED ITEM AND WANTS A REFUND TOO. You are viewing the PayPal Community Archives. 1999-2023 PayPal, Inc. All rights reserved. Tap > tap All sold items. Listing is fairly easy on Depop. Depop has buyer and seller protection that covers all transactions made within the app. Want to know more? Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. In line with industry practice, and according to our updated policy, we do not charge fees to process refunds, but when a seller refunds a transaction to a buyer, the fees originally paid will not be returned to the seller. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. Purchases made without using the BUY button. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. How do you handle a customer requesting a refund? Related:Common eBay Scams to Be Aware Of. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. If the flaw was something you missed you have options. Click the History subtab. Include details about the productwhat was purchased, when, and what the price was. screenshot of the completed refund in your PayPal account) Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. You can now refund users in app. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. I know it definitely isnt damaged and he definitely isnt blocked from my side. This application is not endorsed or certified by Tradesy, Inc. Follow these steps when you want to create a Depop listing. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. PayPal provides buyers with 180 days to open up a dispute about a transaction. Besides contact details, the page also offers a brief overview of the app. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. But why is it important? I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. I am going through this now. Home FAQ Quick Answer: How To Issue A Refund On Depop. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 5 months later I get an email where he wants a complete refund. There is, however, a Buyer Protection fee between 3% and 8% of your total profit or payment amount. Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. - made sure not to do it through friends & family because I know people get scammed that way so often. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. So, if this sounds more like you, it may be worth paying the higher fee on Depop. My ad states "Try before you buy, Sold As Is, No Warranty. " We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. The seller doesn't fulfill their return policy as stated in the listing. So in the event of an item received but not as described dispute its always one persons word against anothers. If you have questions, you can also message the seller to learn more. 4 Ways to Speed It Up, How to Quickly Watermark PDFs on a Mac Using Automator, How to Remove Bloatware From Your Android Phone With Universal Android Debloater. 3. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. How do I get a Depop fee refund? - Depop help GB As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. Having formally issued a return on the platform, arranging the return is the next step. This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. Depop allows you to send and receive money by linking your PayPal account. When you make a purchase using links on our site, we may earn an affiliate commission. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. However, all purchases done outside of this are at your own risk. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? Ask for a refund in a polite and formal language. Email: support@depop.com. To be honest the buyer would have no buyer protection either so the only way he would get a refund is if he funded his paypal payment via a credit card and did it via his card issuer, again as he collected it they may not find in his favour either. Etsy is a trademark of Etsy, Inc. PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection.