When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. "we won't be delivering because our truck is full." We were looking for game room furniture. We went thru their financing and delivery. I was also told that this is the 10th desk they have returned. Stomach. He is a classy professional. This mattress is best for people who suffer from joint aches and pains. Fine. So than I called the corporate office and was asked to also send pic. Value City Furniture was founded in Jerome Schottenstein. Value City Furniture offers stylish, high-quality furniture at affordable prices. Went a couple nights ago to buy a new mattress. Upon entering the store we were stopped instantly by an old balding man who asked if he could help us. 35. I had looked several places for a new recliner, but was reluctant to visit this location. They have a variety of furniture which is great, and you can get many styles in different colors and such. She offered me 50% off on my delivery, and 10% off a future purchase. Came here a couple times to shop for a new sofa/sectional before labor day. Middletown, New Jersey U.S.A. I will never go here again the again. I am beyond pissed because I was assured at purchase that an afternoon delivery would not be a problem. My item IS there, I take delivery of my item. I would give this zero stars if I could. NOTHING. Before you make any final decisions, its best to keep reading this Value City Furniture review to find out what customers have to say about the companys quality of products, customer service, and delivery. Three days before the delivery date I would get a couple of calls a day confirming delivey. When I called I called corporate to complain and say what terrible service this has been. I don't know if my house was built on an ancient burial ground or if there's like, a monkey's paw in the attic or something, but when it comes to furniture delivery I'm convinced I'm cursed. I will probably NOT shop at VCF in the future for this reason alone. Unfortunately, we were searching for end tables and a coffee tableso yea, not so much. Very hard to deal with as City furniture is the one who delivers. When it comes to shipping and delivery, we found a mixed bag of reviews. Greg gave me a credit and removed the delivery fee. I came in ready to buy a $3000 Ventura couch sectional in cash and was told that because they were running a special I was ineligible to have delivery waived. After borrowing a family friends truck and getting my brother-in-law to assist, and after waiting 45 minutes at the store, I was informed my couch was not in and would not be available until December 21st. Do not shop at this location. Still no resolution as I am waiting to hear back on when and how they are going to fix this problem. At the time of this Value City review, you can get it on sale for $960. Russian missiles have struck warehouses reportedly storing ammunition at a railway depot in the Ukrainian city of Pavlohrad, in an apparent effort to . Maybe it is one of those situations where they can't fire because they are worried about being sued for age discriminationAnyways, if after all of these terrible reviews, you decide to come to Value City- speak to Greg Meyer if you have any problems. He calls back in 10 mins saying that Manager is busy and said that he will work with me to reorder the bed. But everything did come and is fine now. After reading some of the horror stories of their delivery, I was expecting the worst. They are polite and quick. We recently purchased more furniture from another place and it was an easier process STAY AWAY!! They sent the wrong part and now direct me to the warranty company. When it comes to the pieces that VCF's shoppers are most excited about, there are a few popular requests that customers make again and again. Phone: 732-671-4500 Web: Category: Furniture & Furnishings Value City Furniture - Crest Furniture Failed to deliver furniture on dates promised lousy salesperson & customer service cocky manager who makes his own refund policies Middletown New Jersey store, led me to drive out to the Balwin Store there were few bumps along the way due to ordering issues, let's blame Covid epidemic for that, I must say that the Ballwin, MO. Last modified on Mon 1 May 2023 02.08 EDT. He's on vacation for 9 days." EXCUSE ME?? I'm a patient person, but dealing with Value City Furniture is like dealing with an evil genie. This is the second time the furniture delivery service was late, rude and totally unacceptable. Will buy from them in the future., On Facebook, from 36 reviews, one satisfied reviewer says, I just bought a chair and had the best service. Do not shop here! I guess without the sofa, my purchase was too low for free delivery. I was promised a return call, which never came. When I contacted the headquarters of Value City they apologize and said no store had any notes of even speaking with me just one record of it in 2022. The furniture at Value City is just OK. I would've just bought a two piece couch set if that's what I wanted. Connie. We paid for delivery service and they called us letting us know the stuff was ready to picked. Thankyou for your patience your drive, zeal and enthusiasm. 2 guys in the store told me to go around back but treated me like I was a moron for going in front. This chair will make you feel like royalty every time you sink into it and snuggle up with your favorite book, magazine, or fur baby. The lady who answers the phone has the worst attitude. They sent me to the Chesterfield store which is their office headquarters for all of the Value Cities here in Michigan or at least this district I was told. There was no attempt made at decreasing this fee that was again not explained. I came to the store yesterday evening to discuss a pending matter and get a itemized bill of my current furniture balance for 90 day purchase option, plus taxes and reimbursement amount for Benefit Plus club Membership, which she said, " I didn't qualify for because I am self Employed." WE bought a nightstand to use for a living room end table because of 3 nice size drawers and a stylish look. Measuring 33 x 66 x 18, this item has three drawers for your flatware with the top one being felt-lined. My couch was $999 and the quality is trash. We did not want to complete the sale as we were still shopping around. No one told me that earlier. When we ordered a bed set and sectional they told us it was all in stock and we would get it in four days. I am totally insulted because the errors has never been corrected and today VCF headquarters advised me to to go back to Pure Promise and call another company. Copy link. However the apartment house I live has very narrow stairs and upon purchase I told BRUCE BARR I wouldn't even buy the couch unless they could lift the furniture through the very accessible sliding glass door on my 2nd floor it was flush to the wall so a truck could easily pull up and push the couch through. The delivery was scheduled on 11/17. 3 for town-gown relations and No. Don't shop here unless you want to be treated like crap and prefer unreliable service putting your furniture delivery far from the original date. I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. What sets them apart from other furniture store chains and online store fronts? Go around back and ran into 2 customers who were having issues retrieving their orders. While I was there I also saw a bedroom set, and an entertainment center I liked. Visit a VCF store near you today. My futon is still comfy and it's been a few years. In addition to the top categories above, Value City Furniture offers a wide array of other furniture products, such as: Value City Furniture can be found in many US states, mostly in the midwest and eastern regions. If i don't have resolution today, the entire set is going back. Value City Furniture is a legit company that has been in the industry for almost 75 years. PLEASE go out of business. UNSATISFACTARY. Extremely disappointing but I should have listen to my wife and bought all the furniture a Stickley rather than cheap out of the guest apartment. The joyful experience of buying furniture was brought to the lowest point by the Value City Furniture of Gurnee. Happy with my purchase and highly recommend shopping at Value CIty Furniture - either online or in person at their store. Now, for the table..it's sturdy, well made and matches my bedroom furniture really well. Good prices. But for the quality of furniture you get, it's just OK. Well shouldn't they show some alternatives? They carry a few lines that look like something you could buy at Crate & Barrel or Pottery Barn, but the quality leaves something to be desired. On 11/21, I call was told "yes it's here, according to my computer" and the person said they would call me back in a few minutes to confirm. We had coordinated picking up our dining set while we had our moving truck going to our new house. is now my go to Value City Store! Really. Marcos and Carlos delivered it today and they were prompt and amazing! The complaint has been investigated and resolved to the customer's satisfaction. New ottoman has a chunk out of the wood in the leg. You can find a Value City Outlet or retailer scattered across the US. High APRs. He was still willing to help and offer me advice even though he wasn't getting the commission for the sale. Not worth the fight to deal with these jerks. I heard one guy say that the store had it, but no one could find it. Strike one. Sign up to receive our free weekly newsletter. Well I did and it was damaged but after renting the uhaul and returned it we had no means to return it to the store so they said we could have the new one delivered but would be a delivery charge!!!!!!!omg. Did not push me to buy most expensive or anything else sales people do like that. Some people say delivery took excessively long, while others report prompt arrival of their items. We were immediately greeted by one of the sales associates who showed us several options. A ten-year warranty is included with your purchase. He was quick, clean to pick up after himself and very nice! I will NEVER EVER NEVER EVER purchase another piece of furniture from this place. it was supposed to be fixed on 8-3-16. i was told they could not contact me because my phone number was not in service,thats a lie. They wouldn't send a driver back out to my house with the piece I needed, and after repeatedly pushing the importance of this to them, they finally agreed to cut me a piece of wood that I could come down and get myself and install myself. The neutral color and materials would fit in nicely with a rustic or minimalist home decor. The company has evolved to include over 120 stores and 4000 employees across the US, and its not hard to see why theyre a fav amongst competitors. Many of the pieces look flimsy or poorly made. That's also what brought me in at this time. Save yourself the headache and shop at real furniture stores like Crate & Barrel or even Target. 1 Reply. They called us the day before and said our order would not be at the store because of delay for some reason and we would have to come pick it up on a different day. Get a call a couple days later and they said everything except for the mattress was out of stock. Anyway it's only 4 stars because it feels like a car show room. We found a really great one with expandable panels for $350 which we thought would work great in our small place. Seriously, would someone accept 20% off for something that is not usable? When it comes to complaints, there are some that had issues with delivery, durability, and customer service when things went wrong. Wed say the brand leans more on the minimalist, modern side which makes its products great for those who want timeless, basic pieces that wont go out of style quickly. They forgot our tables and didn't want to come back stating that they were not in the warehouse. Note, a five-year warranty is included with this mattress. Here, youll find everything from sectionals, sofas, and recliners to mattresses and bedding. Ask a question about working or interviewing at Value City Furniture. So of course I'm always a little skeptical on having people come to the house and fix things when my husband isn't home. If you can and if you have any type of morals, self-respect, dignity, pride or anything and if you love your money and you spend it wisely do not, I beg you do not buy from Value City. With the amount we were willing to pay, I was very disappointed in the lack of customer service and opted to return it instead. A support foam layer gives you support without sagging over time like most other mattresses tend to do. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I bought a bedroom set from here. We made our decision, Terri was professional and efficient in getting my order and details set up. I only live about 6 miles away, no way i'm paying $120+ for delivery. 30 minutes go by, no call back. UPDATE******The latest in the saga. VCF has some serious issues with their associates. My furniture is falling apart and guess what NO ONE WANTED TO HELP. I purchased $1000 worth of furniture at this store. Its mission continues to be: to provide a furniture destination you can rely on. However, this could be a personal experience with certain employees and stores and isnt necessarily a reflection of the brand as a whole. This has been the most unnecessarily, stressful, frustrating purchase ever. Robert the "Manager" was useless and unwilling to try and help. Yes received 3 different reasons why my order is delayed. I was assured that the couch would be delivered on a particular date. They were also very kind and polite. It's free to pay through the automated system, however there may be a fee if a customer service rep processes your payment. Trust me you are wasting your time and money by shopping here. Stuff happens though! The man who helped us his name is Bill Barnhardt.Its good to know there are still nice people out there. The latest review Extended Warranty and problems with sectional was posted on Apr 26, 2023. It's too bad, because all we wanted to do was reselect a piece from them. The manufacturer of my sad sectional is now out of business and they had a bunch of complaints about that particular model. Use this comments board to leave complaints and reviews about Value City Furniture. Youll also find lots of doorbusters and additional discounts for many of their items. Scratches and cracks in the wood of the new ottoman and sectional. At our daughter's house and Just had a HUGE sofa sectional delivered by Tyrone and Chris. SH*#HOLE!! You have to buy a separate smaller box spring, which they neglected to tell me. Initial Value City Furniture complaints should be directed to their team directly. They have a little clearance/outlet section in the back as well where you might find some good pieces for a decent price as well. We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. Kansas City has been a tremendous host, this site is fantastic.". Called the manager immediately. So we asked if they could deliver it to our new address for free since it was not our fault that we couldn't pick up. Well start sending you the news you need delivered straight to you. Thank you for being so flexible and for going out of your way to help us get a bed for our son AND staying in our budget. I got NO call this morning. This was AFTER I paid $500 for the couch and a delivery fee. He saved me $164 on shipping, he told me to just rent a truck for 19.99 for 72 min from home depot. 66. Overall, customers have good things to say about their experiences with Value City, but there are some complaints reported about delivery, perceived quality, and durability in some cases. At the point of sale my saleswoman told me I had a 120 day sleep test for my mattress. Ways to Pay Your Value City Furniture Credit Card Bill By phone: Call (866) 396-8254 and follow the prompts to make a payment. For a great deal and excellent service go see Linda !! In addition to mattresses, customers are keen to furnish their bedroom with a new bed or bedroom set. I gave them all the details they asked for and all the pictures. TVs at best by. The sale ended the day before but VC honored the Sale price which made me a very happy customer. I have been to the value city in Gurnee plenty of times. Our community is ready to answer. I informed the lady, I was no longer interested in the sofa and would like to cancel the order. No nothing. Just hungry to make a sale. I kind of used to turn my nose up thinking it was cheap quality at cheap(er) prices. I strongly recommend you not to go to this store. Monday, no call at all. when I called the store the lady made it seem like this is a problem they have all the time and that there is nothing that I can do about it like it was my fault. I had been other places but wasn't finding anything in a style I liked that would fit my space. Store manager, James and Yvonne in accounting went far and above to make things right. All the time, they said they needed to reach out to the vendor to check what they could do. They had a piece in my budget and when I asked them they said, it's display piece and I have come back after Memorial Day if I really want it. So I had to opt for the dresser and bedside table w/o the bed frame, headboard and footboard bc I loved the other items. This isn't an easy task! Overall we are very happy with the experience. Moving on to also purchase a dining room elegant glass table with heavy dark wood with a splash of silver metal poles dashing threw the wood base.. Mays started six games at the end of the season and averaged 15.3 points and 8.3 assists with just 1.7 turnovers per contest. 81 Unresolved. This brand offers a wide range of contemporary furniture at affordable rates. One lady was at a desk doing paperwork and never looked up. I have had the worst time getting the furniture that I paid for from than! It was unnecessary and rude. My father made a special trip from an hour away with his truck to help us. She confirmed that we can also make changes to the order Day 7: Decided that we will just opt for the bed, mirror and dresser. She also basically said it was our fault for signing off in it when we picked it up! They should probably have another dock-guy because had I been alone things could have gotten messy. I wish I could give a zero rating to this place. $4,000 plus spent and I wish I had read the reviews. On 12/2, the delivery company came early. Literally wanted to buy a piece of furniture from here, but couldn't because nobody asked if I needed help. We called and they said the sofa "fell off the truck" and they may be able to deliver another one sometime the next week. I was ok to pay it. We really had a great time and the options are plentiful. I arrived at the store and immediately asked to cancel my order. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition. I didn't want to give either of them the sale so I left and am contemplating even buying online. Okay I bought the 2pc. I received a phone call 2 days before saying that they did not send my order through and that I would have to wait an additional 2 weeks to receive my couch. Love Value city! Never shop here. I will never buy furniture from this company again. This was told to me by a woman in the back office. Choice range could be better, but was good enough for this most recent purchase. They offered to exchange my dresser. From a beautiful king size exclusive gallant white bedroomset, that I was suppose to purchase somewhere else. Their customer service is horrible. Value City is recommended by 33% of mattress shoppers on GoodBed (based on ratings + ). GO AWAY. New furniture would arrive in two weeks. We had called the store to complain so they gave us back $100. They have a great selection in stock and the few things they don't have in the west house they are relatively quick to get to you. They failed to deliver twice. This is totally unacceptable and horrible customer service, but I was on the verge of tears so I took the joke of a refund and walked out with my wooden slat. Now its maybe April 2022. Because of a not too great interaction with a salesperson at the (St. Ann), MO. Similar to the brands shipping policy, when it comes to returns or exchanges there are a few protocols which vary depending on how you received your order. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. For quality. So, we were supposed to pay more for a broken item to be exchanged after our inconvenience? Chesterfield sent me back to Value City. I would recommend anyone go elsewhere. I was amazed how 4 grown men who WORKED THERE looked us directly in the face and didn't smile or anything just stared. VCF warehouse staff are unprofessional people that need to be retrained on customer service. on a positive note if the woman in account were very nice and extremely help full they just have crooks up in front. So they told me to go back to Pure Promise. I suggest picking if up yourself if you can. I don't want to spend $300+ on a chair, not even accounting for delivery or tax. they refused telling me i had only . This is completely unprofessional customer service, will never be purchasing from them again and strongly advise you do the same. Value City is a furniture retail chain that is found throughout the midwest, southern, and eastern states. All true! ALSO, I'LL HIRE A LAWYER BECAUSE YOU DON'T WANT TO COOPERATE, BUT I WILL NOT PAY FOR A WARDROBE THAT IS NOT USABLE. Then I came back home and ordered a piece online for pick-up at the store. We purchased furniture from Value City Furniture and were told the product was in stock only to find that two months later we have no furniture. Waitedwaited.. wondered when the new furniture might come. At least they aren't rude. When I tell him I'll leave right then, he proceeds to ask me how much I am going to pay him for him to wait at my place, repeatedly. Overall, many customers complimented the staff they interacted with as well as the affordability, durability, and style of furnishings available. Value city had to come replace the left sectional couch several times. Overall rating. Sung Koo was very patient and helpful. I'm irate that we were treated like we were lower than that man. Honestly, I am happy I spoke to Greg because he gave this place an extra star. You can find the answer on the brands Instagram account. 26 Resolved. I politely said okay and left the store. They offer made in the USA discount options, shop the look styles, and convenient payment options that include no money down financing options.Overall, customers have good things to say about VCF and their in-store experiences. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. To shop at this vendor does not insinuate poor, you're simply in the market for quality furniture and pray that you find it. After discussion he offered the fee 50% off. Ah, at last we found a few to ask about the table. 108 Value City Furniture reviews first appeared on Complaints Board on May 22, 2007. As the brand evolved throughout the 1900s and 2000s, the brand was passed down to each new generation of Schottensteins. After we decided to cancel our order, I called the store to speak with a "customer service representative. She worked diligently to find something nice, in store, that met all my requirements. I really need a new desk and it won't fit in my Honda. The sofa is a piece of junk. The bed arrives, the delivery men are pleasant, they put everything together, I tip them, they leave. Alex was wonderful helping us find the right couch and chairs. Only after couple of hours we found the screw up. This was our first big purchase as a married couple. "Oh, this one has tapered legs." Pam Morton is so incredibly helpful! A message to the manager-- your location is losing business because of you. We were in and out of the store on less than an hour, without fighting, and 2 new awesome sofas. We've had issues with them from the time we placed our order.