They are one who handles your refund if you elect to pay your fees with your refund. I received a deposit from tax products pe sbtpg llc but it was not the full amount i was to get. Nc tax refund: i e-file my nc tax refund and it was accepted by them on 03/01/2012 at 1:58 pm. Waiting is frustratingrefunds are taking longer in many cases. It has been a failure on their part. We don't know what the shortage "over $1200" refers to, but based just solely on the amount, a possible guess is possibly something stimulus-related (Stimulus 1 or 2). Its on the home screen. If you had no fees there would be no reason to involve the 3rd party bank. If that's the Federal refund after fee subtraction, the figures you provided imply your TurboTax fees and associated charges are 4124 - 3900 = 224. Was that the second Stimulus check or the tax refund from the IRS? Since you are posting in a thread titled "Tax Products PE3 SBTPG", I presume you chose to pay your product fees out of your Federal refund and have now received a Federal refund from SBTPG (Tax Products Group.) The description for the deposit often says something like Tax Products PE1 or something similar. The extra fee is for that optional "pay out of refund" option. What is TAX PRODUCTS PE1 SBTPG LLC PPD? and why was only a fraction of 800-829-1954. If you pay the fees upfront with a credit card before you file you get your full refund directly from the IRS. **, TAX PRODUCTS PE1 TYPE: SBTPG LLC DATA: BTSN CO: TAX PRODUCTS PE1. https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees. SBTPG already deposited some of the money, so why are they holding the remainder up now? What you should do:In most instances, no further action is needed but you may check Wheres my refund or you can view youraccount. Apparently, this is a "known issue" and TurboTax is dealing with it, but this is super shady to me. Premier investment & rental property taxes. https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. I would hope that those responsible for setting up thesethese financial arrangements are made aware of the additional work and the poor customer service we have experienced. what was this deposit for? Electronic deposit tax products pe1 Im saying is that it should included with the total im seeing on the home screen, so when i go back and check, every thing adds up when i start doing the math. After completing theFilesection and e-filing your tax return you will receive two emails from TurboTax. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com. If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent. The dates for receiving a federal tax refund are only estimates on the TurboTax website. what is the shortest possible time for an eft to reach my bank? what was this deposit for? TurboTax does not receive any updates from the IRS. Ridiculous thievery. Your tax refund was not sent to TurboTax. I am also missing a few thousand I only got $79 i think this is a joke right? It is not possible for TurboTax to speed up the IRS for you. I have read several of the comments and did research. No one here can see your fees or the amount of your refund. Im having the same issue. It may lead to more research or give you the answers everyone has been looking for. They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. If i was forced to pay turbo tax the fees directly because my federal return was taking longer than 3 months to recieve from IRS then why is thisSBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? Then listen to each menu before making the selection. I got an Direct Deposit to my account from Tax Products Pe3 in the amount of $135. Do not confuse tax products pe1 with tax products pe3. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return. Taxpayers can file taxes online through tax software like TurboTax. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You will NOT receive notice from the BFS Office prior to this happening and you will receive a letter AFTER the deadline for filing has past. You have clicked a link to a site outside of the TurboTax Community. Choose 2 for "personal". Did you have both Federal and state refunds? What message are you seeing? They obviously have my routing number for my bank account and have already deposited some. What information is incorrect? Taxpayers are encouraged to continue to checkWheres My Refund? So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. If youre in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention auto-debit, or visit TurboTax Support. and our Your TurboTax account will remain at Accepted. In most instances, no further action is needed but you may check Wheres my refund or you can view your. Where did you see that? But based on a fee of $125 we can take a guess at what you might have used. Tax products pe1 des sbtpg llc id 602388913. Who isTax Products PE1 SBTPG LLC? - Ask Me Fast I figured it out from the deposit into my account and several other sources. But first check the IRS "Where's My Refund" tool at the link below. That deposit descriptor from "PE2" you provided would most commonly be for a Federal refund. You requested to have the TurboTax account fees paid from the federal tax refund. I usually use a speakerphone so I can work on something else while waiting. I will be contacting the MA Attorney General. We'll help you get started or pick up where you left off. At the end of my doing my returns it said I can be exempted from the paid thing. You can also check out this TPG Refund Tracker to check on your refund. Have a question for Santa Barbara Tax Products Group (TPG)? So my tax return should of been $544. Did the information on this page answer your question? Use the Taxpayer portal at: Actually, on second thought, that might still not resolve the question, since if SBTPG receives a payment from the IRS that they can't identify as a refund or a stimulus payment, their website says they will process it as a refund and subtract the fees, and send it on to your bank. I suspect you used Online Deluxe. Or perhaps he's posting in the wrong thread. Did you e-file your tax return and was it accepted?Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued. Once your federal return has been accepted by the IRS, only the IRS has any control. Examples include the direct deposits for any government benefits, tax refunds or earnings you receive and for certain tax payments you might make. Calling the IRS at 1-800-829-1040 (Wait times to speak to a representative may be long.). Real experts - to help or even do your taxes for you. If I had asked Turbotax to cut a check would there have been such a fee? Apparently you requested to have the TurboTax account fees deducted from the federal tax refund. That service fee is avoided if one chooses to pay upfront by credit/debit card. If so, was this deposit you received the Federal refund or the state refund? I just received a deposit of frickin $19. So I went digging into the help community and there is a 50-page thread where HUNDREDS of people are experiencing the same thing: https://ttlc.intuit.com/community/after-you-file/discussion/my-refund-is-less-and-comes-from-tpg-products-sbtpg-llc/00/2487834. The state worked fine but this amount did not. By clicking "Continue", you will leave the Community and be taken to that site instead. This option also has an additional charge from the bank that processes the transaction. Im not understanding why on my turbo tax app it doesnt say or show that my refund was sent but I got money on my card I gave turbo tax. If you don't pay they will debit your account. For more information, please see our to receive guidance from our tax experts and community. Click onTax Toolson the left side of the online program screen. I don't know if it's a State or a Federal tax issue. Or no? (will not allow numbers), so my bank received a deposit of$97 and some change? So youre saying the deducted taxes out of my federal and I received the remainder of it? That fee is $40 (or $45 for California filers.). Ask questions and learn more about your taxes and finances. for information regarding your refund. Fees and limitations apply. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. You might have to look that up so you don't get it twisted. In any case I told him to check with SBTPG for the first step (assuming that the deposit descriptor shows it was from them). IRS Surprise Money Issued As People Find Tax Refund Deposits in Bank Accounts. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. And remember that if the third party bank is involved you are having your TurboTax fees deducted from your refund and you get the rest. That is the descriptor for the intermediary bank that handles that process. There are only 2 places that can touch your Federal refund before it ends up in your bank account (or card)--the IRS and if you chose the option to pay TurboTax fees out of the refund, a third-party company SBTPG's bank. I have dealt with turbotax before and never had issues like this year.First they made a mathematical mistake that cost me.now I received my remainder of my tax and the THiRd Party Santa Barbara bank got more than me really. My turbotax fees where $173.98. Or was your refund seized to pay a debt you owed? I spoke with someone and they walked me through the fees - looks like they added on something I didn't ask for, which wasn't a big deal - but even after that I was short $50 less than I should be. @FatherCarrozza That is a 600 difference. The total refund was about 1600.00 . NOTE: Or were you expecting a stimulus payment of $3900-- are there 2 spouses and 3 dependents? I'm not familiar with that. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. (This line has no information on Economic Impact Payments. To the leadership of turbo tax, you can blame it on your second party vender. By clicking "Continue", you will leave the Community and be taken to that site instead. Premier investment & rental property taxes. You mentioned the IRS. If the IRS is taking too long to send your refund or reduces it see..https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-tThen when the IRS does send your refund they won't take the fees out again.And, Why you got charged,https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turYou should have received about 4 emails asking for the fees. Did the information on this page answer your question? As of August 20, 2021, we had 10.1 million unprocessed individual returns. If I receive a deposit from TPG Products Sbtpg LLC but it isn't no Dont ponder if it is coming from the IRS or from the refund deposit. They are shady shady. TAX PRODUCTS PE1 TYPE: SBTPG LLC DATA: BTSN CO: TAX PRODUCTS PE1 - Intuit Shouldn't it be $237.02? Tax products pe1 sbtpg LLC Here is what it means SBTPG did not contact me at all. Santa Barbara Tax Products Group-they are the company that processes the refund whenever you choose to have your TurboTax fees deducted from your federal. I know for a fact I owe no debt to anyone and my refund was 507?? So that adds up to $120 (or $125 if you are in California.). You said "bank checking account" above. You will need to contactTPG for information regarding your refund. **Disclaimer: Every effort has been made to offer the most correct information possible. If you have a prepaid card or a bank that releases your deposit early, you will see your money in your account in the afternoon around 3 or 4pm. If you have no luck reaching the IRS, you can try contacting the IRS Taxpayer Advocate Service for your area. In that circumstance the IRS sends one's Federal tax refund to one's temporary account at SBTPG's bank, and . Solved: I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but The amount at least raises the question. Or you could phone them to inquire about it. I think Turbo Tax got the short end on this one. for their personalized refund status and can reviewTax Season Refund Frequently Asked Questions. Tax Products Pe1 Type: Sbtpg Llc Data: Btsn Co: Tax Products Pe1 You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410. Have you checked the IRS "Where's My Refund" tool recently to see if there is any new message there? Ironically, that would also equal a round number of $3900. They can receive a refund through a check, direct deposit, or ACH transfer. to receive guidance from our tax experts and community. Don't ponder if it is coming from the [] Does anybody know what is going on here? https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund, https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue, Tax Season Refund Frequently Asked Questions. Get answers 24/7 at Support.sbtpg.com. You would need to explain that more, including what products you used. Any and all help is greatly appreciated. My refund from federal was due to come today and 1000's short of what federal refund site says it is. But I know I did not read anywhere on Turbo Tax that they can take 60% of my tax return. 4 Customer must obtain a Refund Transfer (separate fees apply). That's handled by an intermediary company called SBTPG (aka Tax Products Group.) But we can tell you some things to check. SBTPG already deposited some of the money, so why are they holding the remainder up now? I just don`t understand !! See this FAQ for what is included in California: FAQ: What is the Premium Services bundle? How to Boost Adrenaline and Get Money Gambling Online. Tax products pe1 sbtpg LLC Here is what it means, An Alternative to Selenium for Testing ERP Systems, Maximizing Energy Efficiency in the Workplace, Jobs For Unskilled Immigrants Of Canada: Learn How To Apply, Rapid enterprises inc/ stamps Here is what it means, Capital one credit card login How to login & Features, FM deposit hold-see SM Here is what it means. Did you choose to have your TurboTax fees deducted from your federal refund? Check the IRS site to see how much the refund they issued to you was. It can take the IRS "Where's My Refund" tool a while to catch up. I only received 4k back from 10k. How much does it cost to pay taxes with sbtpg? We continue to send Economic Impact Payments weekly in 2021 as 2020 tax returns are processed. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate. https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410. When you choose to have your TurboTax fees deducted from your federal refund you agree to have that done by the third party bank. I will not be using TurboTax again. https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632, https://support.turbotax.intuit.com/contact. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. what was this deposit for? There is an EXTRA 39.99 for that Refund Processing Service. To log in, go to the page below, choose the Taxpayer portal, then choose "Check with TPG.". Millions of taxpayers have not yet received there federal tax refunds. If a debit card, did you apply for a Turbo Visa Debit Card and got a refund advance? Or had you already received your Federal refund? There may have also been sales taxes, if applicable. I wasnt supposed to be charged fees! Who do I contact regarding the Remainder of My Refund? If you chose to pay your TurboTax product fees out of your Federal refund, that is handled by a third-party company SBTPG. Go to this IRS website for operational status -https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue. Edit: Apparently you can get more information on where your missing money is from the TPG website here: https://www.sbtpg.com, TurboTax sending refund from a "TPG Products", and refund is less than it should be for many, https://ttlc.intuit.com/community/after-you-file/discussion/my-refund-is-less-and-comes-from-tpg-products-sbtpg-llc/00/2487834. I have used that payment option before without any issues. For your original Federal refund you submitted, go by the figure on your Federal Form 1040, Line 35a. It is likely from the third-party company whose intermediary bank receives your Federal refund from the IRS, subtracts the fees, then sends the rest of your funds to your bank. It might provide some information that will help sort out what the $3900 is. If Turbo tax used this 3rd party and they subtracted the fees from that refund, then why was my checking account charged and withdrawn the amount of the fees from turbo tax? Check this IRS "Where's My Refund" tool to see if your Federal refund has been released and sent. Was it a stimulus payment; i.e., did a stimulus payment go to Tax Products Group by mistake, and then they sent it to your account? to receive guidance from our tax experts and community. The fee for me is $305 Im missing thousands back. By clicking "Continue", you will leave the Community and be taken to that site instead. Then click onPrint, save or preview this year's return. Tax products pe2 sbtpg llc ppd. A file name of "tax return" PDF suggested that they could contain sensitive info, that you should not post in this public Internet forum. You complete your tax return by finishing all3 Stepsin theFilesection. By clicking "Continue", you will leave the Community and be taken to that site instead. SBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? Hand off your taxes, get expert help, or do it yourself. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. They charged me $ 59.95 for a "software upgrade" in order to send my return electronically. Please advise. That description you posted looks like a deposit from the intermediary company (SBTPG) that first receives your funds from the IRS, then subtracts the TurboTax fees, then sends the rest to your bank account (or card.) Consumer Tax/Taxpayer. If they reduced it, it might have a message telling you why. That could be for the second Stimulus payment. i recieved a notice last week that the refund was being deposited in my account but i never received it. @DadMomTaxHHMAWhat "new" entity are you referring to? Even when they are closed, you may be able to get automated info, or you can log in as above. So I dont know why but Im guessing they took the money from us. reply by email or better yet call me or give me a number to call. A state refund comes directly from the state tax agency. Did you choose to pay any TurboTax product fees out of your Federal refund? At that page choose the "For Taxpayers" portal, then on the next page choose "Check with TPG.". If you have a question about your TurboTax fees or billing, make sure you use the word billing in your request for help. To check on regular tax refund status via automated phone, call, . Menu. A state refund comes directly from the state tax agency. Part of the fees deducted will be the service fee for paying out of the Federal refund. Those are all good things to check. I filed my refund in April with TurboTax and still haven't recieved it. is it from irs or from the tax consultants with which i filed? I did get an email a month and a half again stating it will be deposited soon. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. Tax Pro Support (Existing client) 800.779.7228. Did you choose to pay your TurboTax fees out of your Federal refund, or did you pay upfront with credit/debit card? If you believe there's a discrepancy with your TPG Products deposit or the fees that were deducted for tax preparation services, you can reach SBTPG at 877 . Was this a cash advance that I received and if so when will I receive the remaining balance of my federal refund because I'm sure taxes and fees did not add up to over $1200 dollars for which my federal refund was short. to receive guidance from our tax experts and community. TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. Unprocessed individual returns include tax year 2020 returns such as those requiringcorrectionto the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). By clicking "Continue", you will leave the Community and be taken to that site instead. Santa Barbara TPG Home - tax products that make tax time easy Why did I only get $1800.40????? Is that all it said for a description? The file names were concerning. You have clicked a link to a site outside of the TurboTax Community. https://ttlc.intuit.com/questions/new">https://ttlc.intuit.com/questions/newWhat are Tax Products PE1 and PE2 SBTPG LLC Deposits? Is your refund taking an unusually long time to arrive? Your ONLY source of information about your refund now is the IRS. If your sales tax in your state is 4.4% or 6% then you have your answer. I am not sure how much time will I be spent trying to get this money, but if I choose to use Turbo tax next year, I will make sure pay everything in advance to avoid SBTPG. I wish I would have just paid outright for all of it upfront instead of choosing the option to take the payment out of my refund. **Disclaimer: Every effort has been made to offer the most correct information possible. Then press 1 for "form, tax history, or payment". Please click here to learn more about the Offset Program. If necessary after that, you can speak to the IRS. Then SBTPGs bank sends the rest of the Federal refund to your bank account. https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. Whether you owe taxes or youre expecting a refund, you can find out your tax returns status by: Using the IRS Wheres My Refund tool. **Disclaimer: Every effort has been made to offer the most correct information possible. Tax products pe1 sbtpg llc id 3722260102co tax products pe1. If it was the IRS that reduced your Federal refund amount, then they should send you a letter in about 3 weeks or so explaining why and your options if you disagree. If that's your situation, then the deposit is confusing. Is the missing amount explained by a state refund that you haven't yet received? Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option. Real experts - to help or even do your taxes for you. ACH credit is not the preferred payment option for most taxpayers. But it can't hurt to see what that tool is showing at SBPTG. what is this. Perhaps your situation is different. Here's how to get to their refund lookup tool: SBTPG has a phone contact page at the following link. That bank is only involved if you used a paid version of the software and then chose to have your fees deducted from your federal refund. https://turbotax.intuit.com/tax-tools/efile-status-lookup/">https://turbotax.intuit.com/tax-tools/ef https://ttlc.intuit.com/questions/1900596-what-is-the-refund-processing-service">https://ttlc.intuit What is Form 1065, U.S. Return of Partnership How do I claim the Qualified Business Income D How do I enter a 1099-K in TurboTax Online? My original refund was for $397 and that was confirmed. Iwont use them again!!! By clicking "Continue", you will leave the Community and be taken to that site instead. Ok my tax refund was 4124 but a received a pe2 on my account with 3900 and my irs status still says refund approved NOT refund sent. Do not confuse tax products pe1 with tax products pe3. Sorry you're having trouble, but you're preaching to the choir here. Yes. i am in the same boat here i was suppose to get 943 and got 521 over 400 dollars less than my tax return stated on turbo tax. Article continues below advertisement. Even when they are closed, you may be able to get automated info, or you can log in as above. There must be more to your story if you think it was not your Federal refund. At the page below click on the "For Taxpayers" portal, then on the next page choose "Check with TPG.". I had a deposit in my account from tax products pe1/sbtpg llc. Ask questions and learn more about your taxes and finances. If you have a fee issue, here's how to reach TurboTax Customer Support by phone. This is a user community forum. News; Upgrade to TPG; Products. The only information TurboTax gets is after efiling, in regard to whether the efiled return was accepted or rejected. Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri, FAQ: What is the TurboTax phone number?https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632, Or use this contact form:https://support.turbotax.intuit.com/contact. I got much less than expected and will not be using you guys again if this is the case. That was a lie!! Check your spam folder for emails. It should show what SBTPG received from the IRS. IRS and it matches turbo tax refund info. If you filed on paper, check Wheres my refund? It also shows their business hours. last time I use turbo tax. I have life lock and I have a clean SSI according to them. Did the information on this page answer your question? Real experts - to help or even do your taxes for you. If you need to, you can phone SBTPG to inquire about the deposit and ask them if it was a Federal refund or a stimulus payment. I just left you some info in the other thread at the link below on how to check with SBTPG (Tax Products Group) to see what your deposit was for. It said $230 to file. In that circumstance the IRS sends one's Federal tax refund to one's temporary account at SBTPG's bank, and SBTPG then subtracts any product fees plus a $40 service fee ($45 for California filers.) I did check the IRS website today and my account was updated. The refund is from Santa Barbara Tax Products Group. What is that for or what line item was adjusted if any. Hand off your taxes, get expert help, or do it yourself. Personally, my bars didn't change to "sent" until 3-4 days after I got my deposit, but it did provide me an expected deposit date a few days ahead of time. Or it may be due to something completely different, such as an offset or recalculation of some other credit, etc. I got NOTHING back that I actually really needed to use. You had to agree to it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Did the IRS WMR tool give you an expected deposit date, even if the bars at the top didn't yet say "sent?"