I love working as part of a team and my colleagues take well to my personality. Kaiser Permanente is 100% focused on the service that they provide to their patients. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. It was affecting the team's morale, and others began joining in with having negative attitudes. Our date tracking prior to 2019 was not accurately kept. Your problem-solving approach is fantastic! In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. ", "I have the basic procedural skills for this team position. At the start of every semester, I would use the syllabus to help me plan out all my course assignments and enter the deadlines on my Google calendar. I am well organized, pay close attention to detail, and strive to maintain accuracy in all that I do, and I feel those skills would transfer well into this role and help me succeed if given the opportunity. Upon first taking the call, the patient was name calling and yelling. Vaginal douches. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. I manage this by focusing my energy on productive activities that are good for my work. ", "I was working in a clinic where the primary population was low income. If they want help, Ill help any way I can. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. ", "I think my weakness is that I take too much to do. We met every evening before the presentation to finalize the project and rehearse our parts. I used the facts and not emotions to explain the reason for his delay. Prepare for a healthy trip. One of the toughest parts of communication can be delivering bad news to people with whom you work. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. First, I work in a system, and I respect that. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. ", "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. I was able to do that but showing genuine empathy and compassion for each person, regardless of what led them to their current circumstances. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. Last, I adapt to the individual. If you want to ace your upcoming interview, practice with our topical-based interview question sets. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. I would first ensure that I understood all the facts of the situation so that I didn't misspeak or accidentally provide false information that might upset someone. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. ", "I have three philosophies when it comes to my work. Initially, it was set up perfectly because we had four students, and there were four parts to that analysis. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022, 114 questions and/or answers were updated by Jaymie Payne on March 5th, 2023, Checked for grammar and spelling mistakes by Ryan Brown on March 5th, 2023. ", "Outside of my career, my priorities in life are my family and being outdoors. I always try to resolve conflict with the person directly, but if things escalated or continued, I would speak with my supervisor or HR for guidance. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". Written by Jaymie Payne on March 5th, 2023. Good example! I'm very open-minded and eager to learn, and I take direction and feedback well, so I feel that being in a position where I can learn while supporting the team with tasks and duties would be ideal. Many of those in the shelter relied on me to help them with certain tasks, so it was critical to building trust that I followed through and followed up on my commitments to each person. We also met the needs of our team by protecting the positive culture we had worked so hard to create. I would strive to get to know each patient as an individual, respect their values, beliefs and preferences, build a relationship of trust, and promote their best interests. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. At the end of the day, many role titles are fluid. Kaiser Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. Apr. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. ", "I have often been complimented on my relationship-building skills. Kaiser Permanente: Read reviews and ask questions - Handshake A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. ", "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. I can see how it would be stressful when you care for your patients' success so much! WebKaiser Permanente deals with healthcare, a field that has several challenges. 35 Kaiser Permanente Interview Questions (+ Answers) I soon found that though each person had their own unique set of experiences, skill sets, and backgrounds, we all shared similar values, and we were supporting the same mission and vision. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. We will see how stellar my skills are after that course! Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. ", "I'm a very detailed and organized person. Discuss the ways that you would build strong and healthy relationships if hired. "My first job was working at a local gas station while in school, and I was closing out the night shift one evening, and my cash register was short. But when I'm home, I don't think about work. Are there specific Kaiser volunteer opportunities you'd be interested in? Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. In a positive tone, discuss how you made the situation work! The other tools that I would need would be those that I already possess, like communication skills, compassion and empathy, a positive attitude, and a desire to truly serve others. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Well done! While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. It seems you would be a wonderful teammate to have around. I get along well with others and work well as a team.". I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. I would keep myself organized by utilizing an electronic calendar and OneNote to keep my tasks and priorities highlighted. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. I know that in healthcare, it's critical to ensure accuracy, so that patient records are maintained properly. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. He quickly changed his behavior and attitude, and you could really tell a difference in our team's productivity, collaboration, and morale. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. First, understanding that it's okay to be different, that we have our own imperfections, then accepting each other for who they are, flaws and all can be helpful. I work good under stressful situations, and I'm good at resolving patients' problems.". List several ways that you receive your industry knowledge and stay on top of trends. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". I never give up and will work until I have found a solution to whatever problem is at hand. I indulge in the things that make me happy on my time off. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. In my current position, I am not the most persuasive person on our team, but I am highly creative. I am a competitive individual and enjoy keeping fit. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. When have you had to adapt to change in the workplace? During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? We do not have advertisements on our pages but we do try to make money through paid-memberships. Since I have two high school girls who are involved in music. I make sure to practice empathy. Being able to communicate within a team and work together to present a project are skills that will transfer to this role and will allow me to add value to the team immediately. I feel I can add a lot of value in an administrative and support capacity, so I'm excited to learn more about this opportunity. I let him know that as a senior employee on the team, others look up to him and often follow his lead and attitude. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. That meant I might work four different areas during my shift, ranging from cleaning the dining room to making sandwiches or doing the dishes. Good answer! Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. "I have a heart for others, and I'm genuine in the care, kindness, and compassion I show when interacting with friends, family, or even strangers. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Maybe you are a pen and paper person.