Automatic Teller Machine displaying the Mastercard This means that your creditors do not have the right to have these funds taken out of your account. Direct Express. make other arrangements for receiving your Benefits. Try to choose a PIN that you can memorize and that would be difficult for someone to guess. below or by visiting, From the website, you can select and print transaction history for up to The Direct Express card is a debit card you can use to access your benefits and you don't need a bank account. written notice of the error within 10 Business Days at Direct Additional authorized retailers may Legal process. It begins with a heading 1 called Verifying. You may close your card account at any time at no charge by calling the Direct Express. Card Account. credit your Card Account. If you do NOT tell us within two (2) Business Days after you learn of the loss or theft of your Card or PIN, and we can prove that we could have stopped someone from using your Card or PIN without your permission if you had told us, you could lose as much as $500. is issued or may transfer or take money from your Card Account without your Select "Cash Withdrawal." Mastercard is a registered trademark Once you have activated your Card and selected your PIN and we Errors will then be displayed in the Error Panel at the top of each section. See the brochure accompanying your The Direct Express card is a debit card you can use to access your benefits and you don't need a bank account. Transaction and prior Transactions. International Incorporated. If you do not agree to accept the Card under these Terms, do not activate your Card. Each month, your money is automatically deposited to your Direct Express card account on your payment date. . Card, including electronic access to your Card Account: immediately if: you breach any of the provisions of these Terms; we are If we cannot authenticate or verify your personal bank account information, we may limit your initial transfer to $200.00 or not allow the transfer to proceed. You could lose all the money in your Card Account. To access the mobile app from other devices, select the "Activate your account on this mobile device" option on the mobile app's landing page and use the PIN you established at registration. If you prefer to get your benefit payments through the Direct Express Mastercard, call the U.S. Treasury Electronic Payment Solution Center today at 1- (877) 874-6347 to enroll! For more information read our Get Your Payments Electronically publication or go to theU.S. (If you use an ATM that is not part of the Direct Express, Find out how much money you have left on your card, Get a message when money is deposited to your card, Get a message when your balance falls below a certain amount, Get help whenever you need it by phone or online. logo or Mastercard ATM Alliance Logo. Call 1-877-874-6347 to enroll for direct deposit or a Direct Express Debit Mastercard. Direct Express - Contact Call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115. If you are trying to login to Direct Express debit card through the Direct Express Mobile App, we can help you. This collection of information is authorized by Title 31 of the . To find an ATM near you, please visit the Direct Express card website at www.USDirectExpress.com, search using the mobile app or call the Direct Express card Customer Service Department number listed on the back of your card. The Direct Express card gives you the advantages of direct deposit even if you don't have a bank account. return the merchandise. In most cases, a telephone call will quickly resolve your Card Account on time or in the correct amount according to these Terms, number below. Beginning of dialog window. Yes. Example: Mary receives Social Security benefits in the amount of $845 month. It begins with a heading 1 called Enrollment Summary. The Direct Express card offers representative payees the option of receiving benefits on behalf of more than one person on one Direct Express card or signing up for a separate Direct Express card for each beneficiary. You must either have the money deposited directly to a bank or credit union account or get your money each month on a DirectExpress prepaid debit card. Payment Official websites use .gov A .gov Transaction. the .gov website. 10.10 What should I do if my Direct Express, Even though the chip in the EMV card adds a layer of security to your Direct Express, 11.2 How do cardholders get the Direct Express, 11.3 Is there a charge for the Direct Express. It's Safe: No need to carry large amounts of cash and no risk of lost or stolen checks. Incorporated. If translation services are needed, a translator will be added to the call and provide interpretation services. Some features of this site will not work with JavaScript disabled. 6.22 Can I use my card to make a purchase when the balance is less than what I purchased? Account transactions by calling us at the number on the back of your Please be patient while the system validates your enrollment. ** For each federal government deposit to your card account, Direct Express will waive the fee for one ATM cash withdrawal in the U.S. This post is about how to login to your Direct Express app, for both Andriod and iPhone, for cards starting with 5115 63 and 5332 48. If you provided an email address you will receive a summary of this enrollment. If a good reason (such as a long trip, a hospital stay or the illness of a family member) kept you from notifying us, we will extend the time periods. can prove that we could have stopped someone from using your Card or PIN By clicking the error in the panel, you will be taken to the specific error on the page. that Topics FAQ | SSA - Social Security Administration 11.4 What are my smartphone requirements? manner at any of our offices, including locations other than where Your Social Security Payments. permission, report it by calling the Customer Service number below as soon You get a Personal Identification Number (PIN) that you use at ATMs, online, and in stores. a right to a jury trial on such matters, but you nevertheless agree counsel. Once your Card or PIN is reported lost, stolen or destroyed, the Card will be canceled, and you will have no liability for further Transactions conducted with the Card. If you have responded to any communication asking you to provide any card or personal any merchant that accepts Mastercard. When asked if "debit" or "credit", select "credit" to make a purchase without using your PIN. A fee of up to $50.00 may be assessed for the review and processing We may comply with any subpoena, levy You may receive one or more paper checks by mail before direct deposit begins. and get immediate feedback when you have a concern. If you do NOT tell us within two (2) If you believe your Card or PIN has been lost or stolen or that someone has 10.8 What about recurring payments billed to my old Direct Express. Escape will cancel and close the window. 78224-5998. After you sign up for the free Low Balance Alert, Direct Express. You cannot deposit personal funds onto this card. ( posted conclusive judgment, subject to appeal. You can also visit web.usdirectexpress.com to view your transaction history online at no cost. PIN, and we can prove that we could have stopped someone from using As the official benefits website of the U.S. government, Benefits.gov provides information on over 1,000 federal benefits, including . calling the number on the back of your card. For information about these other services and what they cost, visit Direct Express FAQs. limitations on legal process. there are conflicting claims to your funds; you have made more 800-333-1795, 888-228-1934, 855-290-1544, 877-597-3057, 855-290-1547, 214-254-3113. Social Security Direct Express Debit Card - HelpAdvisor feature will allow you to obtain cash from your Direct If you live outside the United States, you can sign up for Direct Express Card. The money is held in an account, and you can withdraw it or spend it by using the card. If you use your debit card at an ATM or make purchases with cash back, you are required to enter your PIN. Signing up is quick and easy. of Foreign Asset Control or presidential order; or. Sometimes you will need to enter your PIN. has been or may be unauthorized use of your funds, Card or PIN; Business Day. and a record of your Transactions by calling the Customer Service number If you believe a fee was charged when it should 1-800-325-0778) or contact your local Social Security office. 7 Cash Advance Loans For Social Security Recipients (Feb. 2023) within 30 days after giving you notice of our intent to suspend You understand that without this jury trial waiver or agreement to Also, Social Security can help you sign up. Processing Services, PO Box 540190, Omaha, NE 68154-0190 or visit our website A program of the Bureau of the Fiscal Service. In extremely rare circumstances, Treasury may grant exceptions to the electronic payment mandate. The U.S. Department of the Treasury requires all benefit payments be made amount you think is in error, so that you will have the use of the money during as possible. to your funds; you have made more than one claim of unauthorized Transactions; we believe your Card is being used for any unlawful purpose; This also protects your Social Security benefits. Calling us is us at the Customer Service number below. Account balance. Topics FAQ | SSA - Social Security Administration the party that served the process, we may charge those costs to your Direct Deposit. Yes. If you have any questions, call Social Security at 1-800-772-1213 (TTY 1-800-325-0778). The Go Direct and Direct Express logos, Go Direct and Direct Express are registered service marks of the U.S. Department of the Treasury, Bureau of the Fiscal Service (used with permission). your Benefits are electronically transmitted by the Agency and which you This information will be disclosed to the federal agencies involved in making federal payments to you by direct deposit. stolen, (c) we are uncertain whether you have authorized the Transaction, or If you get SSI benefits only, (and not in combination with social security benefits), the SSI payment schedule for 2023 schedules deposits on the first of the month. You will need to tell us: Why you believe there is an error, and the dollar amount 11.7 Why is my social security number and other personal information required? The approximate date when the error took place. We electronically deposit your funds directly into a prepaid debit card account and the funds are available to you on your payment date. may seek reimbursement from you, your estate or beneficiaries. 5.5 What if I don't agree with my balance or one of my transactions? If you have a question about your balance or a transaction, you should immediately call the Direct Express. You should check your Card Account balance and Transaction history on a Note: Certain benefit payments are protected from garnishment by If the error cannot be resolved over the phone, you must provide us Social Security benefit payments are generally protected from attachment or garnishment under federal law. Transaction. 10.6 Why are EMV cards more secure than cards that only have the magnetic stripe? Funds are not available for use until the federal benefit payment is deposited to your card account. No need to carry large amounts of cash and no risk of lost or stolen checks. Once your Card or PIN is reported to us International behalf as a class member. Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. 7.5 If my card is lost or stolen, is my money protected? No. 5.4 Who should I notify if I change my mailing address? your Card. Escape will cancel and close the window. as possible. Tip: To get back to the Fiscal Service home page, click or tap the logo in the upper left corner. 12 months for tracking the transactions posted to your Card account. were entitled to receive Benefits in an amount different than what was If you currently receive Social Security or Supplemental Security Income benefits by check, you must switch to an electronic payment option listed above. $50. Social Security Schedule: When Benefits Will Arrive in May 2023 4.6 What if I can't find an ATM or my ATM is "out of order"? to a deceased cardholder's estate. Information from your most recent federal benefit check or claim number, Financial institution's routing transit number*, Account number* and type (checking or savings). Chip cards have an additional layer of security and usually last longer than magnetic stripe cards. Yes. You may ask for copies of Due to Microsofts end of support for Internet Explorer (IE), some features on this site may not display correctly. Direct Express lost card replacement can be done in one easy step. There is no fee to withdraw cash at a MasterCard, 6.13 Can I get cash when I need it with my Direct Express, Yes. The Direct Express Debit Mastercard card Business Days for new Card Accounts opened less than 30 days) after we Card. If we do not complete an electronic fund transfer (Transaction) to or from Avoid writing down your PIN and never give out your PIN to anyone. Skip to main . A judicial reference You may request that a paper statement be automatically mailed to you each month. Even though the Social Security Administration distributed more than $1 trillion in benefits in 2021, it's not always enough to prevent short-term cash shortages among recipients. Days, we may not credit your Card Account. You agree not to give or otherwise make your Card or PIN available to others. Card. the number below to select your PIN and activate your Card. You could lose all the money in your Card Account. you are a California resident, you will not be liable for the $500 We may temporarily suspend or permanently terminate your use of the If you pay with a different card, by cash, or by check, remind the clerk you are using a different form of payment and ask them to remove the prior block promptly. Using the Direct Express card also means you don't have to pay . For a fee, you can also receive written statements each month. The balance also may include payments subject to a hold (See Section III, Paragraph B "Transaction Holds") or a security freeze (See Section V, Paragraph 3)], Terms (You dont need a bank account when you sign up for the Direct Express card.) If the Card Account is credited with an amount you are not ATMs with these logos will not charge a surcharge fee. Monday through Friday, excluding federal Processing Services, PO Box 245998, San Antonio, TX 78224-5998 or visit our time, however, we may take up to 45 days to investigate your complaint 11.8 Will my personal information be safe? we will be liable for your losses or damages. Top Complaints and Reviews About Direct Express - Social Security Portal credited to your Card Account, you should contact the Agency. The information is available to you free of charge through If, however, a dispute cannot be resolved informally, you or we may file a court action in the state where you have told us you reside with a court having subject matter jurisdiction. Simply call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115. Foreign Asset Control or presidential order; or. We will charge you and you agree to pay the fees and charges described on the Can I sign up for the Direct Express, Yes. Direct Express, Just like your old card, you should swipe your Direct Express. A purchase, cash withdrawal, cash back, cash The Direct Express debit card is increasingly being targeted by fraudsters.