We are a third party provider of discount rates for many hotels, and therefore do not honor tax exemption. Have you disputed the charge with your payment card? We declined the certificate. I thought it was fraud but after checking with Cheapoair.com's Customer Service department (whom I booked a trip to Denver with around the same time that I saw the getaroom.com charge), turns out the Getaroom.com charge was for the hotel that I booked through Cheapoair.com. I ask to speak with a manager, i got nothing. Many secured connections require a two-step verification process. I called Getaroom.com customer service and the rep gave me the same run around as the Hotel Values rep and would not answer my questions. Then, summarizing the reservation, he said the charge would be $174.03. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! CCI in turn paid the hotel $703.87 for only six nights. Business Profile GuestReservations.com Travel Agency Contact Information 4023 Kennett Pike # 53238 Wilmington, DE 19807-2018 Visit Website (917) 933-5719 Average of 187 Customer Reviews Customer. You can call or send a short email to the hotel confirming your reservation. I said. A Guide to Hotel Refund Laws like I got caught in this CCI*HOTEL RES800-468-3578 I did not know their change of plans. The hotel canceled & stated to contact CCI Hotel Reservations at [protected] . This is a word created by CCI Hotels Res which is running a fraud/scam where the price BEFORE and AFTER payment is not the same, and definitely not agreed upon. During the call, I informed the reservation agent the stay was tax exempt. The correct process would be to take a split second of extra time and type www.hilton.com into your browser. Please delete my credit card, American Express. But our reservation was taken, not by this Garden Inn, but elsewhere by Hilton. I made these reservations the evening of October 5, 2021. Demand a room in another hotel of the same or better grade. The room smelled like mildew. I heard the name get a room and immediately tried to cancel. When I got to the motel, I was informed CCI declined my card. On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used CCI Hotel Reservations's products or services. << Prices quotes on the web site may not include all fees and you specifically represent and warrant that you understand and agree that the price quoted on the web site for hotel stays does not include all fees and taxes. FRAUD COMPANY in my opinion. CCI*Reservations.com Get a Room, Nonrefundable booking but not yet charged to credit card, Agoda is still the same bad as it is ,Any idea how to get re. Getting there starts here. Which this was. we paid $1,178.00 for seven nights. the numbers I have are JC8T4F2, and JPO1PF7. When I called their number I was under the impression I was calling the Super * Motel. My credit card charge says CCIHOTEL 800-468-3578. The Hotel wouldn't invoice me and now I'm having my credit card handle it. - About Us I booked a room through them, had to pay for the room through there website. And u nder many circumstances, it's still possible to get a refund on a nonrefundable hotel bookingespecially if you're aware a few weeks or more in advance of your scheduled stay. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum Price was inflated and the company refuses to provide any invoice so I cannot get reimbursed through my job, as this was business travel, so I'm out almost $900. Since I am usually cautious about online transactions, I am upset that I fell for this scam. He than offered me a 18% refund but never gave me a confirmation email of proof. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! I found Hampton Inn Poplar and called the number on the website. Cci*hotel Reservation We finally gave up. Within the hour I Canceled that reservation. Your password has been sent to the specified email address. Refund $48.12 to my credit card. I called the hotel they said they did not charge my card, I call CCI Hotel reservation [protected] I was refer back to the hotel. Was referred to this number by another motel chain, thinking I was connected to LaQuinta. That doesnt happen. Arrived at the hotel and they could not confirm the price we paid. Beware of Getaroom or anything to do with CCI Hot-Res. She was not aware the site was a scam and typically we have used reputable sites she simply didn't think anything of it booked on 6/11/22 for reservation date of 6/15/22. I am contacting my bank & reporting that this is a fraud. I thought because it was only a couple of hours between making the reservations and cancelling they would not charge my credit card. I thought we were talking to hotel directly. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. Per my recollection the hotel price was around $100 plus 11% tax which was fine with me. I did not call them directly, but thought I was calling the hotel myself. the name listed is cci*hotel reservation 855-707-6654 tx I have a charge on my credit card from CCI*HOTEL RESERVATION in the amount of $747.81. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. BEWARE, they may steal your money also and you cannot get them to give your money back! Definitely FRAUD. Welcome to our customer reviews and complaints page for CCI Hotel Reservations. Chose the hotel I wanted to stay at and a room 6 months in advance . I thought I was speaking to the hotel reservation desk but it turns out that the search engine sends you to CCI Reservations (reservations.com, hotel booking.com or what ever other aliases they use.) I made reservations for a pet friendly room at the Econolodge in Morehead City NC. I did not have access to a computer, as I was on vacation. Sounds like you didnt realise the website address said Getaroom. I was driving during the storm and used Google voice to find the number for Hampton Inn in Lehi Utah, these people know how to manipulate the SEO from Google to come up on front. We checked in and went to the room. Totally turning them in to the BBB! Do you mean you chose to use Getaroom and booked $30 000 or 30 000 Pounds of hotel rooms? Also be sure you have your R# for the reservation or they refuse to talk to you. Trip Planning - How to Protect your Travel Plans. Pian J. Claim your business, engage with your consumers, leave official public responses, track complaints and customer replies at no cost. got the receipt from Fairfield for the same charges. Beware CCI*Hotel Res / getaroom.com Beware, Re: Beware CCI*Hotel Res / getaroom.com Beware. Please listen to the recording that night about 7: 30 pm involving that haggle Getaroom are about as dodgy as they come, but this wasnt caused by them. In the last 2 months I have called many times and get the same 7 day promise. "Let's just cancel it, " I said. It is a scam to be charging that much more than the Hotel is receiving!!! Here's the kicker: you don't even have a hotel room to begin with and then banks often won't honor it as fraud. Customer Care So at the time of your reservation, youve agreed to the reservation being prepaid. So now I'm caught in a catch 22. The family was finally looking to travel after a long year with the pandemic. It included breakfast, he said. Capital One is handling this as fraud and refunding my money. As in #3 Getaroom are a prepay site. The reservation for the Red Rood Inn, Greensboro NC for Aug 5 -7, 2022. I have found numerous reviews about them, WARNING people. We apologize for any inconvenience that this may have caused. The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. The stay was supposed to be at Americas Best Inn and Suites Macon. First time ever going online to book hotels and it will definitely be my last. They refused to cancel for me and have charged by credit card almost $1000, a charge which I can not get reversed. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Interestingly I called Best Western to make a reservation and I was routed to CCI Hotel and Best Western Claim its impossible. FAQ - Guest Reservations NOTE, some hotels charge for the entire stay. Excited to go to the College World Series I made a reservation at the Hilton on Cass Street through CCI Hotels. Desired outcome: Submit a complaint and get your issue resolved. You would go to the Priceline website to do that. I booked a room on-line through CCI Hotel Reservations at the Hilton Garden Inn in MERRILLVILLE, IN for 12/4/21. Do you think it was Hilton who redirected you? They are completely dishonest and I am unable to speak to anyone to discuss this. She thought she was booking at the hotel, but was actually looking at a simulated website. I had the same experience as many other people, including a cloned website and the surprise overcharge for "tax recovery and service fees" of $169.52. STATE SALES TAX $8.81 Which is false advertisement. If you dont recognize the charge, you can email Get a Room at CustomerCare@getaroom.com or call the company at 1-800-468-3578. At no time did CCI mention a service fee. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. I have found numerous reviews about them, WARNING people. When my credit card statement arrived, I saw a charge from CCI Reservations for $381.47 and a booking charge of $12.99. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. While we realize the process can sometimes be confusing, we do not feel we deceived or mislead in any way. CCI Hotel Reservations - Fraudulent third party reservation practices He said the rate was $125. This company is a complete scam and fraud. I reflagged it with my credit cared company. However, we didn't even know that we were transferred to this website in the first place! The cost was almost $150.00 more for the stay. Getaroom: Reviews, Complaints, Customer Claims | ComplaintsBoard Somebody please take this company to court. Spoke to a gentleman and told him i had two cats and need a hotel that would take them. I can't be in two places at one time! There was a charge on my card by CCI Hotel Booking that I did not authorize nor did I know I had been charged $ ***. This is clearly deceptive to LaQuinta Inns and its customers. This was not mentioned until check out also. I had the same experience with CCIHotel as others posting here. The hotel had a hard time changing my room to a non-smoking room. We use cookies to improve your experience on our site and to show you personalised advertising. They advertise under several names, but the charge is always CCI*HOTEL . Was just scammed by them as well, charge 5 times higher than what I thought i had agreed to when booking. Only to find out later, that this was a fraud. On May 7, 2021 I reserved a room at this Holiday Inn Express Hotel and Suites for my daughter and her family travelling from Tennessee in order to visit her father who was gravely ill and hospitalized. "What?" CCI*HOTEL@GETAROOM 800-468-3578 - What's That Charge CCI*Hotel Reservations Review - Ccihotel reservations - Ripoff Report I called the local number for the Holiday Inn Express in Alliance, Ne. Total Price $140.90 So Cheapoair works with Getaroom for hotel bookings. I ended up making a reservation for two nights at 4:00 pm one afternoon, and by 8:00 pm the same day had to cancel because other activities planned in the trip didn't mesh. I booked accommodation at the Holiday Inn in Fiji and was overcharged. Anymore to tend to my aged needs. Similar Charges. At this point, I do not seem to have any recourse to contact either Value Hotels or Getaroom.com to discuss getting my $521.80 refund. The new price was higher than the Hilton website. But guestreservations.com charged our credit card about 15 minutes after the booking had been done. BookOnline and our Vendor are providing the site to connect you with Accommodation Service Providers, including hotels and other accommodation providers, to facilitate your making . Very slick as the site looked like the Embassy Suites site. The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. I can't believe this is possible. Theyre a rip off!!! I hope my family at least will be able to do business with you again. The Hotel charged us $782.22; CCI charged us $1,060.91, including a fee of $277.69 which was not disclosed, nor were any conditions disclosed. Scammers! I would had canceled in their time frame if I had known they wrongly sent me to a non pet friendly motel which I had asked for. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service. We repeated our complaints. - Personal Finance Club You can also contact your bank or credit card company and dispute the charges and try to recover the money. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. My refund will be $219.12. I booked a room at LaQuinta. R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. Ask the hotel manager to fix the problem . Very true. Had a charge of $212.61 from CCI*HOTEL@GETAROOM 800-468-3578 TX. How were you redirected and from where? So we paid a total of $1307.98. Beware CCI*Hotel Res / getaroom.com Beware - Holiday Travel Forum We chose a Hilton Garden Inn in Groton, CT that cited a room rate of $146 for one night. 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