We also ensure all reviews are published without moderation. Why even have the option of refundable tickets for an extra charge if I cant refund them? Budjerah: 6:00 6:30pm To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. How do I contact Ticketek? - Ticketek Australia Fire A report from the fire service and/or police. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. This is not an insurance policy. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I have been linked to your site from Ticketek.co.nz. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . All Theatres and productions and sporting events should seek alternative partners. Worst website and app I have ever used!!! Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Maisie Peters: 7:00 7:45pm Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Is it cheaper to book online or through a travel agent? Breakdown A copy of the call out note froma nationalbreakdown recovery service. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. They ended up rejecting my application for a refund and closing it down entirely. This is not an insurance policy. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Hands down. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. What should I do? Check to see if they have an online lodge system. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. I got tickets to a concert from ticketek that got cancelled of covid. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. means weather where a Government Agency has issued warnings not to travel which mean. It goes against our guidelines to offer incentives for reviews. A copy of the letter requiring Jury Service. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Safe, Fast and Verified Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Please also read the General Conditions of Refund. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now Safe, Fast and Verified Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I want an refund, yet there is no way I can get it. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Therefore, it's impossible to speak to an actual person. Here are 8 tips for writing great reviews. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Can I purchase multiple orders in one transaction? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Tixel is a safe ticket marketplace to trade tickets from Ticketek. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Please comply with any stated ticket limit for this event. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Where the examination is being provided by a commercial business (not by an educational board). Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets They are the shittest service in Australia. As it got closer to Christmas I started to worry, as they were to be presents. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Where You are the business owner or registered Director, or a member of Your family is. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. (This can normally be obtained from the transport companys website). It's criminal and needs serious investigation. The best person in the world. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Not that they are necessarily wrong, but people often don't comment when things go routinely right. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. For many, international travel is back on the cards. Don't EVER buy for a friend, NIGHTMARE. Once got a response to an email because I didnt purchase the ticket wont gi. Attendance at business meetings and business travel. Safe, Fast and Verified Voluntary relocation or where you are changing employer for a new role. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Why does Ticketek Marketplace charge fees? Where you cannot provide evidence that the person affected is within the. You may also wish to resell your tickets if you cannot use them. A copy of a notice from the examination body, school, college, or university confirming the change of date. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Sell tickets directly from your Ticketek Account. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU means a requirement to move address imposed on. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Verification can help ensure real people write reviews about real companies. , please contact the Customer Service team directly for further advice about your Refund. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Any temporary relocation for work must be for a period of at least 3 months. But the thing is, they didn't. Sick relative? Conditions that are unpredictable and the event is more than two months in the future. Adverse weather with no Government Agency warnings not to travel. Ticketek routinely mismanages ticket processing which should be simple. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Companies can ask for reviews via automatic invitations. Why are there multiple listings for the same event at different prices? Can I use a Ticketek gift card or voucher? I reported the scam to my credit card provider! We use dedicated people and clever technology to safeguard our platform. In event of a Refund Application the English language version shall be the basis of settlement. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Ticketek Australia you're a pathetic poor excuse for a company. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. I have contacted your Customer Service team but have not received a response. Ticketek wastes YOUR TIME like it doesn't matter. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . If there is a financial failure of any Transport provider. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia Sell tickets directly from your Ticketek Account. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Are Refundable tickets available through Ticketek Marketplace? A doctor cannot be You or a member of Your family. They agreed I shoudl get a refund, then asked for my account details for the refund. The call centre shut the phone to the customer's face.. The office was just as bad as the ticket fees would have you believe. I received an error message after purchasing tickets. We may consider other Emergency Circumstances at our discretion. Further details in the disclaimer. Their customer service to follow up and right the problems is poor. Youmade an unsuccessful request for annual leave for the date of theBooking. Wife tested positive on 13th. A copy of the travel warning from the Government Agency. Immediate household persons living together at the same permanent address. In event of a Refund Application the English language version shall be the basis of settlement. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. A copy of the notice of failure or disruption of the public transport. (Receipt required for Doctors note refund up to $100 or equivalent). Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence To read more about Covid-19 please visit our dedicated page here. Stick to Ticketmaster. There is not one good review about this dodgy company. Absolutely appealing customer service!!!!! How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. RP ENG EXTENDED - Refundable What to do?? Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. What can I do if my tickets are lost, damaged or stolen? This meant that I had to sit & concert was standing room only. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Sell tickets directly from your Ticketek Account. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Why is this company even allowed to operate?????? The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. To read more about Covid-19 please visit our dedicated page here. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Its a disgrace. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. are the business owner or registered Director, or a member of. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Privacy (data erasure request) You can do anything you want if you're the only game in town. Still waiting for my refund 6 months. I'd be interested whether this is something the ACCC would be interested in. Lost a baby recently? It's the result of a monopoly. The phone message also contradicts itself. Terms & Conditions of Sale | Ticketek Australia We missed the show! Create an account to follow your favorite communities and start taking part in conversations. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. 2023 ProductReview.com.au Pty. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Easy as. :(, tails, they sent an email saying they has processed the refund. Suncorp Stadium I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Ticketek takes the issue of scalping seriously. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Just upload its fucking DEATH CERTIFICATE. Ive forgotten my password/My password has expired. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? They will do anything to hide from you. Are Refundable tickets available through Ticketek Marketplace? No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Might be worth looking into? An incident number or report from the Police or relevant traffic authority. 2023 Trustpilot, Inc. All rights reserved. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Secure Accounts Widget Attend participate in, take part in, use, or be present at. Ticketek Voucher: $25 OFF Mar 2023 | Nine She made time to help & sort out the transfer of tickets to this area. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Ticketek refunds, the true facts - The Vigilante News Instead I was sent the PDF email after the show. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I tried calling, emailing before the show, had I had a response we would have made the show. . Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. I got tickets to a concert from ticketek that got cancelled of covid. You may also wish to resell your tickets if you cannot use them. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. What a disgrace!! Jay Chou tickets | GIANTS Stadium | Ticketek Australia If enough people do it they'll be investigated.
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