Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. Behavioral 3. Perhaps you use a particular app or software. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Well done! Interview Guidelines - Kaiser Permanente Career Planning ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. I also dislike when the morale of the lab is low. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. We had in services to help us prepare. Indeed's survey asked over 1,877 respondents whether they felt that their interview at Kaiser Permanente was a fair assessment of their skills. I document all necessary information as soon as possible so that the record is up to date and accurate. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. Questions and Answers about Kaiser Permanente Interviews For 180 days, my employees were rewarded for coming to work 10 minutes early. Strong communication skills are required to be an active leader. I really like this answer! In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. I love working with like-minded people who set challenging goals for themselves. I'm a good listener, and my coworkers and patients like that about me. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. What is the hiring process for remote jobs at Kaiser Permanente? ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. But when I'm home, I don't think about work. These go above and beyond what it means to provide compassionate care. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Interview Questions Give an example of an improvement project you led I've had a lot of success by focusing on building a reputation for consistency and follow-up. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. Answer dates might appear two to three weeks before they were published. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. I think the right answer is, 'of course, but not for long!' Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. - I'm a recent graduate of San Jose state. We had a lot of concerns with patients not showing up for appointments when expected. I grew up in a fairly homogeneous town in Montana. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Ultimately the patient understood and the procedure was finally completed.". I carry around a notebook and write down important facts if I think there is a chance I will forget them. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. I have trained myself to adapt my communication style, so a patient gets what they need. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. There are no other roles for that position". Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. There was not a formal method of teaching IR PAs. 91% said yes. Did you consider that the patient's physical pain or feeling ill would make his temper short? What is important to them is that you are cognizant of your own personal shortcomings. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". Did your team learn how to effectively use PPE and successfully protect themselves and their patients? To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. ", "From a young age, I was raised around a farm and animals are a huge part of my life. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Application Timeline | Kaiser Permanente Bernard J. Tyson School of At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I am a people person and build relationships with my coworkers and patients alike. There is a balance between allowing normal emotion and allowing it to impact your work. As well, I am an active participant in my local rotary club. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. We are all human with our weaknesses, so don't be afraid to share yours! This is one of the reasons I have applied with Kaiser Permanente. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. "Whether I am doing an independent project or working in a team environment, I always give my best. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. Therefore, any date prior to 2019 might not be accurate. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. Text Message Reminder Program ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. Do you consider yourself a compassionate person? "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I have always been great at working behind the scenes with the result being efficiency for others. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. Well done! The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. In my current position, I am not the most persuasive person on our team, but I am highly creative. Upon first taking the call, the patient was name calling and yelling. I greatly value diversity. I took these methods and incorporated them into our setting. If they want help, Ill help any way I can. I am an attentive listener and a compassionate caregiver. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. New hires were appreciative of learning one on one. I am a competitive individual and enjoy keeping fit. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. That question can start up a great conversation, and you may learn a thing or two as well. I like to be on time with my schedule to ensure that our patients are assisted properly. I make sure to practice empathy. I make sure the on hands are right for the computer to order what's on auto order. "I have experience in ordering medical supplies and maintaining inventory. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. This accuracy ensures that patient care transitions from one caregiver to the next. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. Kaiser Permanente Consultant Interview Questions | Glassdoor That way, it's easier to transition care, and the patient has all their info in the same place. ", "I have three philosophies when it comes to my work. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". I also check what's low and order specialty if it's a fast mover. This organization includes my scheduling, paperwork, and more. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". Health benefits. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. "I have worked with diverse groups of people most of my career, including my time in college. What resources do you prefer to stay on top of industry trends and changes? In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. This is a great start! Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. leader vs. follower). My idea was to talk to users of EHR systems at all levels. If I were to be offered this position, I would look forward to bringing these services to this area as well. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. I like to get to know people and ask them questions about themselves. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Are there specific Kaiser volunteer opportunities you'd be interested in? The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Some patients need a lot of attention; some want less, and some need boundaries. You also made sure to take action so that this did not happen again. My weakness is taking on too much and not delegating. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. ", "I think my weakness is that I take too much to do. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". It sounds as though you have exceptional patient service skills! Just like when I fill, I make sure the bottles are organized and in their place.". Your interviewer would like to know how your communication skills have benefited your team in the past. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". 1 / 41. It seems you would be a wonderful teammate to have around. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. Kaiser Permanente takes great pride in having a very positive and nurturing environment. At the end of the day, many role titles are fluid. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. It sounds like you have the experience the interviewer would be looking for. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. The purpose of this page is to help you prepare for your job interview. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. Perhaps you have a keen eye for detail. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. You've answered well by sharing that you face stressful situations head-on. I had to submit my previous procedural logs and take a test. I'd be curious to hear if your department had any needs in this area. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. I would also need a technologist to assist me who could adjust to my easy procedural style.". Nice! Image source: Times Herald. "I once worked in a very difficult environment and toxicity really started with our leader. Contact us here. Tell me about yourself. Very nice answer. It sounds like you handled this matter with utmost urgency and great customer care. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Kaiser Permanente Interview Questions & Answers | Indeed.com I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills.