Me too, on my DTR1010. This site uses cookies. Sign in or register to get started. 17h06. I have had a retail Youview box almost two years now and have had very little problems with it. Youview Box stuck on please wait. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Hi@SiGreenwood thanks for sending over your details. More info. You view box stuck on loading page - BT Community I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. 11h53, on 05-07-2022 On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. This can be causes by it being knocked while it was turned on. The new box should be with you on Monday. I'll let @JohnC2 as he isn't in the office today. Thanks. Select Update Software. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. Sign in or register to get started. Hope you're keeping well in these strange times! If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. The factory reset keeping recordings worked! Yes everything seems to be working correctly. Thankfully most of the programmes were also recorded on my freeview play box. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce Not sure what box model you have? 12h21. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Which youview box model is it ? I'm really glad to hear you've received the new box and all appears to be well. My BT TV box has stopped working or keeps freezing | BT Help We need to access Maintenance Mode from the start up screen. on Thanks, are you saying that you think the hard disk has died then? 06-05-2019 this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . please let us know how you get on with a4K recording. 14-12-2020 Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. on Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. Until I saw this thread, I was blaming that for this symptom. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? I bought the box a few years ago to record and access freeview channels. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. All rights reserved. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? The aerial cable is securely connected to the Aerial In/Antenna In port. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. This is the first problem that's a bit of a killer :-(. Hi, thanks for your reply. Turn the power on using the switch found on the back of yourbox. I've got a load of recordings I can't access. I believe there is a maintenance mode which you can get into, which may give you more recovery options. . on Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. 24-04-2019 As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). Have you upgraded recently ? Select Software Information. You'll now see a warning screen. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. 04-04-2020 Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . It is strange because the catch up players work fine. Are you familar with perforing maintenence mode resets on Youview boxes? 16h45. I will also have had a BT Youview box from BT just under 6 months now. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Factory reset, keep recordings. / 3.3.168: Complete: BT: You can print a freepost label to eturn the box if you wish. on YouView TV Ltd 2023. I would still be inclined to get it replaced under warranty. If so have you had a chance to test it yet and with large recording on in 4K? Once you have had a chance to test it out post back and let me know how you are getting on. TalkTalk is sending a new TV box. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. YouView+ UHD box stuck loading and needs full factory reset. - BT You do not have permission to remove this product association. 01-05-2019 www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. However, this time, that remedy does not seem to work. All rights reserved. Hi, no I don't have a subscription. Only change is that I had to switch channels on broadband recently. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? p.s. YouView TV Ltd 2023. Using Maintenance Mode - YouView Support 03:09 PM. It took 2 full resets before the box started working again. It looks like you're new here. Worked fine until last night. Then find your instructions below. Leon, did you use the delete recordings option or keep them? I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. You can print a freepost label to eturn the box if you wish. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. It is a bt youview box. However, this time, that remedy does not seem to work. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. I've seen a packageremoved when a fibre upgrade has been done. It just seems to get stuck on the YouView loading screen forever. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. By continuing to browse, you are agreeing to our use of cookies. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. 02:48 PM, on The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Read our cookie policy. Box stuck in nearly ready - YouView Support This first happened about a week ago. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? 04-04-2020 How do I reset my BT TV box? | BT Help - BT.com Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. All rights reserved. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. on The hard drive sounds like its trying to do something but nothing happens. A YouView Box FAQ. With regards to the non loading, this is normally a sign of a catastrophic failure.