how to accept wex cards how to accept wex cards

Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. On the card detail screen, click Add Prompt. We are FSA account holders that are managed through WEX health. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Then they lied again about how I would get an email from their fraud dept resolving this. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. Taking Fleet Cards - How to Accept Voyager, Wex, and More The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Description of Complaint: How fleet fuel cards work. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. This is a fraudulent account. For the tightest security, use Exact Match. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. Note: We have adjusted this companys BBB rating according to our own standards. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? These self serving morons could have left my employees stranded without working fuel cards. Been paying late fees for 8 months and just noticed. Solved: WEX Fleet Card Feeds - quickbooks.intuit.com Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? They want my medical records to prove the medical necessity. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. The benefits are straightforward. INACTIVE makes the card unavailable to use. Disreputable? Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. I just got my second invoice from WEX. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Click the desired card # to view its details. Click Save, then confirm the information. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. The money code information displays at the top of the screen. The purpose of the card is to be able to pay for medicines and Drs office visits. Wex and Voyager cards can be used at any participating gas station. Very incompetent company. I mean what do they think we are frauding by going to the dr or getting medication? In the Add Prompt screen, select the type of prompt you want, then click Next. On the Policy Management screen, you can edit existing policies or create new policies. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards They do not give time to make payments. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? (See Look up card.). With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. I use my premium refunds to pay for the next months premium. We were charged finance charges on the new account, over $600!!! NOTE: Follow the same steps to assign a Driver ID. They lost a very long term customer over this. Choose Cash Advance from the drop-down menu. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Fleet cards require using equipment that can support enhanced data. Youll want to find a company that will charge you as close to cost as possible. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. EFS accounts | Customer support | WEX Inc. This even applies to co-branded cards. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Just give me my money! His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Accepted Payment Types At Love's CardPaymentOptions.com, Inc. All Rights Reserved. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. Watch this corrupt company and dont use them for your poor employees. As more data is collected and trends identified, he expects losses to decrease even further. Click Finish. Audit Your Current Statement To Find Its Hidden Fees. We also encourage merchants to check out our list of the providers of the best merchant accounts. Incompetent fucks. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Click Authorize Payment and confirm the payment info. Both private businesses and the government use fleet cards. None of which have been successful. WEX took nearly $4,000.00 from my business account. I have been instructed a different way to close the account each time I call. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Fleet gas cards are a better way to manage fuel expenses for business vehicles. It is not intended as legal or financial advice. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. Some processors have no monthly, no annual fees, no contract, and cheap rates. This company and their employees SUCK. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. In the beginning, the gas card seemed to be beneficial for my business. We were then told that the 6.99% was the periodic rate rather than the APR. Which I upload. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Some cards can be set to require the employee to enter mileage at the time of purchase. This company didnt send me any Cobra benefit and ignored my requests. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. WEX Inc. - Jiffy Lube to Accept Wright Express Cards While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. PDF Commonly Asked Questions Regarding The WEX Health Card - Participant You will be notified when new oil merchants begin accepting the WEX card. Wex Fleet Card | University of Missouri System They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. We had NEVER HEARD OF THEM. Massachusetts Im now on my 3rd time submitting the form to them. Required fields are marked *. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. Enter the limit in the Amount field. Fleet cards are mainly used for gas purchases, but they offer additional benefits. WEX is the worst! Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. I thought this would be beneficial. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. I know its confusing .. eye roll .. WEX has frozen my account. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Fleet cards go by a few different names. A few months later an obnoxious debt collection company starts hounding us. See Who The Worst Processors Are. Related Article: Introduction to Credit Card Processing Rates and Fees. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Contact Support. Wright Express is backed by its own bank, while Voyager partners with US Bank. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Karma wins in the End In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. The current policy limits are displayed. We also accept certain types of digital payment methods. This allows us to see the company through a different lens or perspective than we normally would. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Corporate Office The card can be used to purchase any type of fuel, including gasoline and diesel. The search results appear on the bottom of the screen. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Our card works at a variety of merchants. Which I give them, but now Im denied? Worst company in my 50 years of being in business ! How Do I Accept a GSA SmartPay Account? | Smartpay In the Issue To field, enter the payeefor example, the driver or merchant. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation Still getting notified of late fees Wex Inc also agreed to payout other various costs related to the delay. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Military veterans possess invaluable leadership skills and business acumen. Select the date you want the payment to be made. I purchased $1300 in gas and pad WEX $2280 in total over the course of 8 months. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. Fraudulent? Again, there was NO explanation or warning. Data collection offers businesses comprehensive analytics and usage statistics. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Fleet cards can also limit the number of transactions or caps on each transaction. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. I am being told that all is done by email and there is nobody I can talk to over the phone. All this because WEX, a company we have never had any dealings with ( and never will!) Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. EFS and Fleet One | Contact Customer Service | WEX Inc. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Hi Ana, When you take fleet cards, the funding time depends on the type of card and the processor. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. HOLD lets you deactivate a card temporarily. Set the Validation type, which determines how the prompt must be entered by the card user. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Shady company Dont ever deal with them!!! Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Our card works at a variety of merchants. See Which Processors Offer No Monthly Fees And No Contracts. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. 3 reasons we see people flipping to a fuel card: Apply Now Transaction fee:non-Puma stations incur a 0.50c transaction fee. WEX fleet cards are used by more than 11 million vehicles worldwide. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports They are doing this to many other businesses I found out. All this has to be illegal. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Here Are The Processors Who Don't Hide Fees. For example, a Texaco fleet card can be used at Texaco locations. CANNOT STRESS THIS ENOUGH!! I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. GSA Fleet Card | GSA Furthermore, there are specific store-branded card networks offered by particular brands. There are per card, per month fees, as well a paper billing fees (applied as a default). After getting a charge of over $681 on a $3000 bill we called. Add a reference number and note, if desired. Ready for the ultimate credit card processing experience? However, they will continue to take my monthly contribution out of my paycheck. Accepted Cards | Square Support Center - US It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. I really would love to accept the Voyager card here at our business. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Vehicle Fueling Procedures - Fleet Services - University of Alabama Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. If you have your own Wex Inc. complaint to make, please do so in the comments below. Hopefully they get banned from my state at least. (207) 773-8171 Corporate Office. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. At WEX they act as stewards of their communities. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account.